Delaney Gaines
Alamogordo,New Mexico
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
5
5
years of professional experience
Work History
Server
Lescombes Family Vineyards
07.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Barista
Plateau Esspreso
05.2019 - 07.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Crew Member
Tractor Supply Company
05.2019 - 06.2020
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02.2017
Skills
- Highly organized and detail-oriented, capable of multitasking and prioritizing tasks effectively
- Strong analytical and problem-solving skills
- Strong interpersonal skills with the ability to maintain composure in high-pressure situations
- Exceptional communication skills, both verbal and written
- Customer-oriented with a focus on delivering exceptional service
- Relationship Management
Timeline
Server
Lescombes Family Vineyards
07.2020 - Current
Barista
Plateau Esspreso
05.2019 - 07.2020
Crew Member
Tractor Supply Company
05.2019 - 06.2020
High School Diploma -
Penn Foster Career School