Delaney Hildebrand
Kentwood,MI
Summary
Accomplished Server/Trainer with a proven track record at The Score Restaurant & Sports Bar, excelling in customer assistance and effective time management. Demonstrated ability to mentor new hires, ensuring rapid productivity. Skilled in resolving customer concerns, enhancing satisfaction, and fostering teamwork. Expert in financial transactions and service standards, contributing to significant improvements in team performance and customer experience.
Experienced with training and developing restaurant staff to deliver exceptional service. Utilizes effective training techniques to enhance team performance and ensure consistent service quality. Knowledge of hospitality standards and track record of fostering collaborative and adaptable work environment.
Overview
7
7
years of professional experience
Work History
Server/Trainer
The Score Restaurant & Sports Bar
05.2022 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Server/Trainer
River North Public House
09.2021 - 05.2022
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Server
Sweet Water Sports Bar and Grille
05.2021 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Panera Bread
03.2018 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
American Eagle Outfitters, Inc
11.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Applied Science - Public And Nonprofit Administration
Grand Valley State University
Allendale, MI12-2025
Skills
- Effective time management
- Strong work ethic
- Customer assistance
- Teamwork and collaboration
Timeline
Server/Trainer
The Score Restaurant & Sports Bar
05.2022 - Current
Server/Trainer
River North Public House
09.2021 - 05.2022
Server
Sweet Water Sports Bar and Grille
05.2021 - 08.2021
Cashier
Panera Bread
03.2018 - 05.2020
Sales Associate
American Eagle Outfitters, Inc
11.2017 - 02.2018
Associate of Applied Science - Public And Nonprofit Administration
Grand Valley State University
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