Delaney Iragorri
Dallas
Summary
Dynamic relationship-driven leader with a proven ability to build trust, strengthen client partnerships, and drive revenue growth. Increased customer satisfaction scores by 20% and improved third-party rankings by 28 positions through strategic service and engagement initiatives. Experienced in account management, cross-functional collaboration and operational execution in high-pressure environments. Recognized for leveraging emotional intelligence and consultative communication to foster loyalty, retention and long-term client value.
Overview
15
15
years of professional experience
Work History
Operations Manager
Pacific Hospitality Group
Dallas, TX
08.2023 - Current
- Facilitated relationship development for events groups and individual travelers to enhance customer loyalty and satisfaction.
- Orchestrated teamwork across sales, food and beverage, and front office departments to enhance service quality and customer satisfaction.
- Elevated customer satisfaction in lounge by 20% by introducing service enhancements and prioritizing relationship development.
- Improved third-party website rankings by 28 positions to elevate hotel visibility and attract more guests.
Bartender
The Hollow Stone Oak
San Antonio, TX
08.2022 - 08.2023
- Ranked top 5 in sales performers based on increased sales performance.
- Drove bar sales growth through strategic upselling, consistent shift promotions, and relationship building.
- Implemented personalized service strategies to elevate guest experiences and satisfaction.
- Facilitated promotional initiatives and events aimed at boosting customer interaction.
Professional Development - Student
Capella University
Remote
01.2019 - 02.2022
- Achieved degree online while residing abroad, showcasing adaptability and self-discipline.
- Graduated with honors & placed on the Dean's List.
- Achieved Bachelor of Business Management degree one year ahead of schedule.
- Engaged deeply with various cultures to enhance collaboration with diverse individuals and groups.
Server - Shift Lead
White Lodging
Austin, TX
12.2017 - 01.2019
- Secured advancement to leadership position through consistent guest engagement and outstanding sales results.
- Developed and maintained client connections, resulting in increased repeat business opportunities.
- Honored as quarterly Employee of the Month for demonstrating exceptional customer focus and service excellence.
- Achieved an average of 15 positive guest reviews each month through exceptional service delivery.
Telephone Sales Representative
Six Pack Abs
Austin, TX
01.2014 - 11.2017
- Achieved daily target of 200 outbound calls to enhance customer outreach.
- Managed client accounts through Salesforce, overseeing processes from initiation to completion.
- Fostered client relationships to enhance retention and support revenue maximization.
- Facilitated effective communication across diverse channels.
Assistant Bar Manager
Celebs Star Bar
San Antonio, TX
02.2012 - 12.2013
- Promoted based on sales performance, leadership ability and revenue impact.
- Owned monthly VIP events booking quota of 5 events; consistently averaged 8 bookings per month (160% of quote).
- Increased forecasted VIP event revenue by 15% through strategic outreach, upselling and relationship driven sales.
- Drove new client acquisition while expanding revenue from existing clients through tailored event packages and premium offerings.
- Implemented structured staff training programs and monthly performance meetings, improving sales consistency and team engagement.
- Supported daily operations, staff supervision and service execution in a high volume bar environment.
Server
Hooters Inc.
San Antonio, TX
11.2010 - 02.2012
- Maintained top 10% of sales ranking among servers.
- Facilitated exceptional dining experiences by providing attentive and responsive customer service.
- Guided guests in menu choices to enhance dining experience and maintain high satisfaction levels.
- Managed point-of-sale system to streamline order processing and payment handling.
- Coordinated with kitchen staff to streamline food delivery processes and enhance service efficiency.
Education
BBA - Management
Capella University
Remote02-2022
Skills
- Collaborative relationship development
- Client relationship management
- Self-discipline
- Team leadership
- Effective problem resolution
- Operational efficiency management
Websites
Timeline
Operations Manager
Pacific Hospitality Group
08.2023 - Current
Bartender
The Hollow Stone Oak
08.2022 - 08.2023
Professional Development - Student
Capella University
01.2019 - 02.2022
Server - Shift Lead
White Lodging
12.2017 - 01.2019
Telephone Sales Representative
Six Pack Abs
01.2014 - 11.2017
Assistant Bar Manager
Celebs Star Bar
02.2012 - 12.2013
Server
Hooters Inc.
11.2010 - 02.2012
BBA - Management
Capella University