Delaney Lopez
Bonney Lake,WA
Summary
To find a clinical site to complete my Marriage and Family Therapy practicum and internship experience.
I am a graduate student from Washington State, studying online through Northcentral University for my Master's degree in Marriage and Family Therapy. I'm a hardworking student committed to learning and developing skills in Marriage and Family Therapy. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others in group settings.
Overview
4
4
years of professional experience
Work History
Cocktail Waitress
Boca West Country club
2023.02 - Current
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to members.
- Developed rapport with regular members, fostering a welcoming environment and encouraging repeat business.
- Resolved member and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Built lasting relationships with members to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Improved teamwork among colleagues by actively participating in team meetings and offering constructive feedback for continuous improvement.
Server
Topgolf
2022.08 - 2023.02
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
Front Desk Agent
Suncadia Resort - Club Swim And Fitness Center
2020.09 - 2022.07
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided important information for new members, familiarizing them with the facility layout, available resources, and gym etiquette.
- Acted as a liaison between members and management by effectively addressing concerns or complaints, resulting in improved overall satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Master of Arts - Marriage and Family Therapy
Northcentral University
08.2025
Bachelor of Science - Psychology
Central Washington University
Ellensburg, WA06.2021
Minor - Family Science
Central Washington University
Ellensburg, WA06.2021
Skills
- Attention to Detail
- Positive Attitude
- Energetic and Enthusiastic
- Appointment Setting
- Communication skills
- Cash handling
- Computer skills
- Customer service
- Serving
- Guest relations
Timeline
Cocktail Waitress
Boca West Country club
2023.02 - Current
Server
Topgolf
2022.08 - 2023.02
Front Desk Agent
Suncadia Resort - Club Swim And Fitness Center
2020.09 - 2022.07
Master of Arts - Marriage and Family Therapy
Northcentral University
Bachelor of Science - Psychology
Central Washington University
Minor - Family Science
Central Washington University
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