Delaney O'Connor
Bend
Summary
To work hard, learn and contribute to a successful & productive team. Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Exceptional team leader with sound judgment, good planning abilities and interpersonal communication strengths. Focused on quality over quantity at all levels
Overview
33
33
years of professional experience
Work History
Dual General Manager
Wealth Hospitality Group
12.2024 - Current
- Oversee the entire operations of 115 room extended stay Home 2 Suites Hilton while simultaneously overseeing a 20 room Boutique hotel
- Oversee hiring, training, and development of team members, creating a strong workforce dedicated to achieving company goals.
- Led employee engagement initiatives that improved morale, reduced turnover rates, and enhanced overall job satisfaction among staff members.
- Controlled labor and expenses while optimizing time management across both properties throughout the week.
- Maximized operational excellence by mentoring personnel on management principles and company procedures.
- Implemented maintenance tasks to preserve and enhance quality of both properties.
General Manager
Resolute Road Hospitality The Newberry Hotel Tapestry Hilton
11.2023 - 10.2024
- Led property renovation and brand transition from Hilton DoubleTree to Hilton Tapestry, ensuring operational continuity and adherence to new brand standards.
- Mentored personnel on management principles and company procedures to enhance operational excellence.
- Cultivated and strengthened lasting team member relationships using strong issue resolution and dynamic communication skills.
- Recognize and implement maintenance tasks and duties to both preserve and improve the quality of the properties.
- Conducted "punch list" inspections and collaborated with contractors to uphold quality craftsmanship throughout renovations.
Assistant General Manager
Resolute Road Hospitality, DoubleTree Hilton
02.2022 - 11.2023
- Acted as General Manager and Assistant General Manager for six months when the GM was promoted to our Regional Manager. Until I was promoted to the General Manager
- Oversaw operations of housekeeping, front desk, and maintenance departments, ensuring seamless service delivery.
- Assisted the General Manager in building a new team as we came in as new ownership and management. Establishing new standards and SOPs to drive up profit and scores from previous ownership and management.
- Trained and motivated employees, implementing performance improvement strategies to enhance team effectiveness.
- Implemented company policies and procedures to achieve compliance across all departments.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Built strong team member relationships through effective issue resolution and communication, fostering a collaborative work environment.
Assistant General Manager
Resolute Road Hospitality, Hilton Garden Inn
03.2020 - 02.2022
- Assisted the General Manager in daily operations, including managing housekeeping, running the front desk, overseeing the maintenance department, and directing the F&B Manager.
- Collaborated with department managers and staff to improve hotel scores through targeted initiatives.
- Ensured compliance with all company policies and procedures by regularly reviewing and updating documentation.
- Conducted employee reviews and disciplinary actions
- Oversaw inventory management by ordering optimal stock quantities and implementing corrective actions for profitability.
- Developed strong team member relationships through effective issue resolution and communication.
Food and Beverage Manager
Resolute Road Hospitality, Hilton Garden Inn
10.2018 - 03.2020
- Managed bar and wait staff and directed hiring program.
- Trained food and beverage service personnel, enabling staff to provide informed recommendations and effectively address customer inquiries.
- Purchased food and developed strong vendor relationships to secure quality supplies and optimize inventory management.
- Oversaw food preparation and monitored safety protocols.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties to ensure operational efficiency.
Sous Chef
Anthony's Home Port
01.2016 - 10.2018
- Planned and directed high-volume food preparation in fast-paced environment.
- Oversaw kitchen operations, managing food costs, hiring, ordering, building cohesive team, and ensuring customer satisfaction through high quality food standards.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Trained kitchen staff to efficiently perform preparation tasks under pressure, enhancing kitchen workflow.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Trained and mentored new staff in kitchen safety, sanitation, and cooking techniques, fostering a safe and compliant work environment.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Line Cook
Blackbelly Market
01.2014 - 01.2016
- Assisted in the opening of restaurant and development of recipes
- Set tone and standards for food quality and kitchen operations
- Executed busy sauté station in open kitchen, showcasing culinary skills to guests
- Worked the Grill in an open Kitchen, cooking several different cuts of meat, and assisted the Chef with plating food
- Focused on farm-to-table cuisine using local and sustainable products
- Attracted national media attention, establishing restaurant as a local favorite.
Kitchen Manager / Sous Chef
Le Bousquet
01.1999 - 01.2014
Lead Line Cook
Backcountry Gourmet
01.1997 - 01.1999
Sous Chef
Pleasant Beach Grill & Oyster House
01.1993 - 01.1997
Education
High School Diploma -
Spectrum Community School
Kingston, WA05-1992
Skills
- Staff training and development
- Willingness to go the extra mile
- Maturity and Self Direction
- Exemplary Work Ethic
- Keen eye with attention to detail
- Human resources management
- Performance analysis
- Operations management
- Staff training and development
Timeline
Dual General Manager
Wealth Hospitality Group
12.2024 - Current
General Manager
Resolute Road Hospitality The Newberry Hotel Tapestry Hilton
11.2023 - 10.2024
Assistant General Manager
Resolute Road Hospitality, DoubleTree Hilton
02.2022 - 11.2023
Assistant General Manager
Resolute Road Hospitality, Hilton Garden Inn
03.2020 - 02.2022
Food and Beverage Manager
Resolute Road Hospitality, Hilton Garden Inn
10.2018 - 03.2020
Sous Chef
Anthony's Home Port
01.2016 - 10.2018
Line Cook
Blackbelly Market
01.2014 - 01.2016
Kitchen Manager / Sous Chef
Le Bousquet
01.1999 - 01.2014
Lead Line Cook
Backcountry Gourmet
01.1997 - 01.1999
Sous Chef
Pleasant Beach Grill & Oyster House
01.1993 - 01.1997
High School Diploma -
Spectrum Community School