Alison Greene-Ortiz

Directed operations across 10 Exchange facilities, including 28 Services and vending locations, by analyzing sales performance, inventory levels, and operational trends to drive profitability and efficiency. Managed Offutt Exchange retail and food operations generating approximately $18 million in annual sales, delivering $3.7 million in gross profit and $561,000 in net earnings. Maintained productivity performance at 27.1 while effectively managing $2.7 million in personnel costs and reducing operating expenses to $839,000 in alignment with business trends and financial objectives.

• Oversaw Services operations, including non-branded food concepts, Unit Run Restaurants (URUs), vending, and retail services, generating approximately $5 million in annual sales and contributing $500,000 in bottom-line profit. Cultivated strategic partnerships with military leadership and installation stakeholders to strengthen community relations and enhance customer engagement.
• Led and developed a workforce of 80 employees, optimizing staffing and training schedules to support operational excellence and succession planning. Served as the primary contracting authority for the Offutt Exchange, ensuring regulatory compliance, contract integrity, and efficient execution of business operations.
• Conducted monthly meetings with managers and supervisors to communicate priorities, improve operational execution, and strengthen accountability. to encourage communication, leadership visibility, and employee engagement.
• Provided ongoing financial management training to supervisors, enhancing their understanding of business performance metrics and operational decision-making.
• Successfully supported the promotions, training, successful graduation rate of Exchange leadership programs, contributing to employee growth and retention.

Demonstrated strong leadership in driving financial results, controlling expenses, developing future leaders, and maintaining compliance standards. Through focused coaching, training initiatives, and employee development efforts, strengthened the management team while supporting sustained business performance and organizational readiness.

• Achieved $9.6M in net sales while maintaining an average of 428 transactions per day.
• Generated $88,377K in earnings and delivered $1.7M in gross profit (GP).
• Effectively managed personnel expenses of $1.395M while operating with a CNE of 31.
• Controlled operating expenses, maintaining total application expenses at $345K.
• Facilitated monthly meetings with managers and supervisors to communicate priorities and enhance operational execution and accountability.
• Provided ongoing financial management training to supervisors, enhancing their understanding of business performance metrics and operational decision-making.
• Mentored department manager through monthly coaching sessions and coordinated training opportunities, supporting progress toward General Insurance Associate (GIA) certification.
• Mentored a supervisor through monthly development sessions focused on increasing Exchange knowledge and leadership capability. Achieved 100% completion of all mandatory training requirements, ensuring full compliance and reinforcing a culture of accountability and continuous learning.

Demonstrated strong leadership in driving financial results with $28 million in sales, with a gross profit of $5.5 million,controlling expenses, developing future leaders, and maintaining compliance standards. Through focused coaching, training initiatives, and employee development efforts with 64 employees, strengthened the management team while supporting sustained business performance and organizational readiness. Collaborated with cross-functional teams to develop promotional strategies that increased customer engagement.

• Developed relationships with vendors to negotiate favorable terms and secure new product offerings.
• Monitored market trends to inform strategic planning for future merchandising initiatives.
• Analyzed sales trends to optimize merchandise assortment and enhance customer satisfaction.
• Managed inventory levels to ensure product availability while minimizing excess stock.
• Trained and mentored junior staff on merchandise presentation standards and inventory management practices.
• Implemented process improvements that streamlined operations and reduced turnaround times for restocking.
• Conducted regular audits of merchandise displays to maintain brand standards and drive visual appeal.

Managed daily operations of a high-volume Express store with fuel, overseeing sales of $9 million annually with gross profit of $1.7 million, inventory control, fuel operations, cash management, and financial accountability. Supervised and developed a team of 13 employees while driving sales growth, controlling expenses, maintaining inventory accuracy, and ensuring compliance with company standards. Led hiring, training, merchandising, customer service, vendor relations, and loss prevention initiatives, consistently delivering operational excellence and an exceptional customer experience.

• Managed store operations, fuel sales, inventory, and financial controls.
• Supervised, trained, and developed a team of 15 associates.
• Drove sales, profitability, productivity, and inventory performance.
• Oversaw purchasing, receiving, stock control, and merchandising.
• Ensured excellent customer service and resolved customer concerns.
• Maintained compliance with safety, security, and company policies.
• Managed vendor relationships, accounts payable/receivable, and cash handling.