Delaney Poole
Mercer,PA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Kriner Insurance Group
Meadville, Pennsylvania
08.2023 - Current
- Educated clients on policy features, benefits, and terms to enhance understanding and informed decision-making.
- Updated knowledge of insurance products and regulatory changes to provide informed guidance to clients.
- Executed processing of applications and policy changes with industry-standard software to ensure accuracy and compliance.
Waitress/Bartender
Vernon Central Hose Co.
Meadville, Pennsylvania
04.2022 - Current
- Provided friendly and efficient service to patrons in a fast-paced environment.
- Resolved customer inquiries and concerns promptly to improve satisfaction levels.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Managed and Trained new staff on service standards and operational procedures to ensure consistency.
- Developed efficient scheduling processes to enhance workflow and productivity.
CNA
Quality Life Services
Grove City, Pennsylvania
06.2020 - 04.2022
- Responded promptly to patient needs, demonstrating empathy and strong communication
- Built trust with patients and families through attentive, supportive interactions
- Delivered compassionate, patient-centered ADL care while ensuring comfort and dignity
- Maintained accurate documentation and collaborated with care teams
Lifeguard /Front Desk Associate
Coolsprings Fitness & Aquatics
Mercer, Pennsylvania
08.2014 - 08.2018
- Enforced pool rules, promoting safety and enjoyment for all guests.
- Communicated effectively with patrons regarding safety protocols and guidelines.
- Maintained cleanliness and organization of pool facilities and equipment, enhancing guest experience.
- Maintained cleanliness and organization of reception area and fitness center, ensuring welcoming environment for patrons.
- Assisted clients with membership inquiries and processed registrations efficiently.
- Handled incoming calls, responding to inquiries about services and programs offered.
Education
High School Diploma -
Lakeview High School
Stoneboro, PA01-2018
Skills
- Policy analysis
- Client education
- Application processing
- Insurance product knowledge
- Coverage verification
- Customer relationship management
Certification
Property & Casualty Insurance License
Timeline
Licensed Insurance Agent
Kriner Insurance Group
08.2023 - Current
Waitress/Bartender
Vernon Central Hose Co.
04.2022 - Current
CNA
Quality Life Services
06.2020 - 04.2022
Lifeguard /Front Desk Associate
Coolsprings Fitness & Aquatics
08.2014 - 08.2018
High School Diploma -
Lakeview High School