Delaney Ritterbush
University Place,WA
Summary
Results- focused leasing specialist with a strong background in customer service and sales. Experienced managing high-volume properties, exceeding leasing goals, and diffusing challenging situations with tact and efficiency. Ready to contribute to team leadership and operational success.
Overview
2026
2026
years of professional experience
Work History
Leasing Consultant
Boulders At Puget Sound Apartments
12.2025 - Current
- Served as a Primary point of contact for residents and prospective residents in a 714-home community, managing a high daily volume of inquiries and interactions.
- Built and maintained positive relationships with residents through empathetic communication and attentive follow-up.
- Coordinated Resident engagement initiatives and Community events to foster a positive living environment.
- Guided prospective residents through property tours, applications, and lease execution, consistently exceeding leasing goals.
- Coordinated closely with maintenance and vendors to track service requests and unit readiness.
- Resolved escalated resident concerns, with a calm, professional and solution-focused approach.
- Processed leases, renewals, notices and move/in-move/out documentation efficiently.
- Managed resident accounts, billing and financial transactions using Property Management Software, Entrata Core, ASMI & Third party vendor Tools.
- Trained and mentored new leasing team members, promoting adherence to leasing standards, best practices and excellent customer service.
Administrative Assistant
State Farm
- Provided administrative and clerical support including answering phones, managing schedules, and maintaining organized office records.
- Conducted outbound calls to prospective clients, scheduling appointments and supporting the sales teams pipeline.
- Assisted with data entry, document preparation and filing, in compliance with company procedures.
- Supported office operations by tracking follow-ups, preparing reports and maintaining smooth workflow.
- Utilized Company Software to accurately update existing clients profiles (NECKO, SFPP & Others)
Member Contact Center Support
Idaho Central Credit Union
- Managed a high daily volume of member interactions while maintaining accuracy and service quality.
- Opened and closed member accounts, processed payments and identified opportunities to promote loan products.
- Resolved member needs efficiently, maintaining consistently low call times and first-contact resolution
- Assisted members with routine and complex banking transactions in accordance with credit union policies.
- Handled sensitive financial information with discretion and attention to detail.
Education
High School Diploma -
White River High School
Buckley, WA01-2014
Skills
- Resident Retention & Engagement
- High-Volume Customer Interaction
- Conflict Resolution & De-Escalation
- Performance Metrics & Goal Achievement
- Consultative Sales & Upselling
- Property Tours & Leasing Presentation
- Property Management Software (Entrata CORE,ASMI,)
- Fair Housing & Regulatory Compliance
Timeline
Leasing Consultant
Boulders At Puget Sound Apartments
12.2025 - Current
Administrative Assistant
State Farm
Member Contact Center Support
Idaho Central Credit Union
High School Diploma -
White River High School