Delaney Smet
Milwaukee,WI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Receptionist
Gianni Hair Salon
11.2023 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Hostess
Catalina Island Company
08.2023 - 11.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Waitress
District Fore Social
02.2023 - 07.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waitress
Safehouse
06.2022 - 11.2022
- Remain in character as a spy around guests to enhance and contribute to the restaurants theme and create an exciting environment
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Barista Shift Lead
Dunkin' Donuts
08.2018 - 11.2020
- Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Education
No Degree - Education
University of Wisconsin - Milwaukee
Milwaukee, WI07.2027
GED -
Eisenhower Middle/High School
New Berlin, WI08.2021
Skills
- Customer and client relations
- Verbal and written communication
- Telephone skills
- Greeting and Seating Clients
- Teamwork and Collaboration
- Adaptability and Flexibility
- Problem-solving abilities
- Punctual and Reliable
- Organization skills
Self-employed artist as a side job
Experience in both the tattoo industry and selling personal works
Languages
Spanish
Elementary
Timeline
Receptionist
Gianni Hair Salon
11.2023 - Current
Hostess
Catalina Island Company
08.2023 - 11.2023
Waitress
District Fore Social
02.2023 - 07.2023
Waitress
Safehouse
06.2022 - 11.2022
Barista Shift Lead
Dunkin' Donuts
08.2018 - 11.2020
No Degree - Education
University of Wisconsin - Milwaukee
GED -
Eisenhower Middle/High School
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