Delaney Washington
Dallas - Fort Worth Metroplex
Summary
Experienced with customer relationship management, consistently building and maintaining strong client connections. Utilizes targeted sales strategies to identify and capitalize on new business opportunities. Track record of effective negotiation and closing deals to achieve sales targets.
Overview
10
10
years of professional experience
Work History
Commercial Sales Representative
GEICO
Richardson, TX
01.2025 - Current
- Developed customized insurance solutions to meet clients' unique needs and preferences.
- Cultivated relationships with prospective clients through effective communication and trust-building strategies.
- Conducted thorough policy reviews, ensuring compliance with industry regulations and company standards.
- Analyzed client data to identify coverage gaps and recommend appropriate insurance products.
- Collaborated with underwriters to streamline the approval process for complex insurance applications.
Customer Success Manager - Retention
Brinks Home
Dallas, Texas
09.2024 - 12.2025
- Renegotiated expired client contracts with over 80% retainment rate.
- Extended over 5,000 existing clients' contracts on average of 3 years to their existing contract.
- Updated technology packages for clients to improve service delivery. on 35% of total clients talked to.
- Resolved objections and addressed concerns for upset clients, successfully preventing cancellations.
Investment Associate
New Western
Fort Worth, Texas
05.2023 - 08.2024
- Led sales process from lead generation to closing, utilizing strong communication and interpersonal skills to establish client trust and secure deals.
- Closed over 30+ transactions for more than one million dollars in volume.
- Promoted and marketed various real estate assets, including residential, commercial, and land deals, on social media and multiple listing services to facilitate client transactions.
- Promote and market different real estate assets from residential and commercial to land deals on social media and multiple listing services for clients to buy and sell.
- Managed client relationships, successfully retaining over 500 clients in the first year.
Junior Analyst
Novogradac
Dallas, Texas
04.2022 - 05.2023
- Analyzed real estate data to make projected valuations of LIHTC properties.
- Collected and interpreted economic and demographic information and rental market trends to support investment decisions.
- Interviewed property managers of LIHTC and subsidized properties to gather property-specific insights and assess market conditions.
- Requested and gathered information on new developments, subsidized tax credit and market rate comparables in the area.
- Forecasted performance for a 1043 unit multifamily investment and proposed NOI enhancing strategies during an advanced asset management course.
Coordinator
UNT Pohl Recreation Center
Denton, Texas
08.2018 - 04.2022
- Signed up over 20+ customers for memberships and add-ons for over $2,000 daily.
- Contacted over 50 potential and current members daily regarding membership purchases and upgrades.
- Coordinated four departments with over 20 employees to ensure completion of daily tasks and events across three buildings.
- Cultivated relationships with members to maintain building standards and support future business growth.
Customer Service Representative
Apex Centre
Dallas, Texas
03.2017 - 08.2019
- Renewed over 95% of sold memberships over the course of two years.
- Managed 100+ inbound and outbound calls to potential and current members about their interest in obtaining a membership or upgrading their account.
- Managed 100+ inbound and outbound calls with potential and current members regarding membership inquiries and account upgrades.
- Resolved conflicts from dissatisfied members, ensuring retention by addressing concerns effectively and maintaining positive experiences.
Education
Bachelor of Business Administration - Residential Property Management, Real Estate
University of North Texas
Denton, TexasSkills
- Sales presentations
- Strong negotiation skills
- Problem-solving
- Contract negotiation
- Excellent communication
- Interpersonal communication
- Time management
Accomplishments
- Number 1 sales agent in Dallas 2025
- Most premium sold 2Q, 3Q, 4Q25, 1Q26
- Associate Spotlight 2025
Timeline
Commercial Sales Representative
GEICO
01.2025 - Current
Customer Success Manager - Retention
Brinks Home
09.2024 - 12.2025
Investment Associate
New Western
05.2023 - 08.2024
Junior Analyst
Novogradac
04.2022 - 05.2023
Coordinator
UNT Pohl Recreation Center
08.2018 - 04.2022
Customer Service Representative
Apex Centre
03.2017 - 08.2019
Bachelor of Business Administration - Residential Property Management, Real Estate
University of North Texas