DELANEY BROOKE
Dallas
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Host
Hudson House
Dallas, Texas
11.2025 - Current
- Served as the primary front-of-house contact, greeting guests and delivering a polished, welcoming dining experience in a high-volume upscale restaurant.
- Managed reservations and walk-in traffic; optimized seating flow to minimize wait times and accommodate guest preferences.
- Maintained reservation platforms and accurate waitlists, communicating timing and availability clearly to guests.
- Coordinated with servers, management, and kitchen staff to ensure smooth service operations and handled guest concerns professionally to preserve satisfaction.
Host
Komodo Dallas
Dallas, Texas
09.2025 - 05.2026
- Handled guest inquiries and complaints, resolving issues promptly and professionally.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Manager
Swig
Norman, Oklahoma
05.2023 - 08.2025
- Managed all store operations, delivering exceptional customer service while processing 100+ orders per shift and resolving escalated customer concerns.
- Trained and coached new employees on service protocols, POS procedures, and sanitation standards to ensure consistent performance.
- Opened and closed the store, reconciled tills and daily cash deposits, and prepared accurate shift reports.
- Created and maintained staff schedules, optimized labor coverage for peak periods, and coordinated inventory restocking and prep to maintain smooth operations.
- Ensured order and transaction accuracy and enforced health and safety standards to comply with company policies.
Education
Bachelor of Science - Biology
University of Oklahoma
Norman05-2028
Skills
- Phone Etiquette
- Customer Service
- Team Collaboration
- Multitasking
- Active Listening
- Time Management
Timeline
Host
Hudson House
11.2025 - Current
Host
Komodo Dallas
09.2025 - 05.2026
Manager
Swig
05.2023 - 08.2025
Bachelor of Science - Biology
University of Oklahoma