Summary
Overview
Work History
Education
Skills
Timeline
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Delanie Wilkerson

Dickinson

Summary

Dynamic and reliable customer service professional with experience at Brickhouse Grille. Demonstrates expertise in conflict resolution and drink preparation, consistently crafting memorable guest experiences. Proven track record in employee training and maintaining compliance with health codes, fostering a vibrant and efficient work environment. Career goals include further enhancing team performance and guest satisfaction through innovative service strategies.

Overview

4
4
years of professional experience

Work History

Bartender/server

Brickhouse Grille
Dickinson
01.2025 - Current
  • Served wine, beer, and cocktails to customers.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Stocked ice bins and coolers as needed throughout shift.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided excellent customer service.

Personal Shopper

Walmart
Dickinson
08.2024 - 01.2025
  • Completed pickup and shopping orders for customers within local area.
  • Secured and stored items until customer pickup.
  • Scanned items when pulling from shelves to update system stock information.

Shift Leader

Krispy Kreme
Vacaville
10.2020 - 07.2024
  • Maintained positive working relationship with fellow staff and management.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Assisted in training new employees on shift operations.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.

Education

Bachelor of Science - Exercise Science

Dickinson State University
Dickinson, ND

Skills

  • Customer service
  • Time management
  • Employee training
  • Highly reliable
  • Conflict resolution
  • Aloha POS
  • Bar restocking
  • Drink preparation techniques
  • Maintaining a clean bar
  • Health codes compliance
  • Cash and credit transactions
  • Food running
  • Recipe and menu memorization
  • Outgoing personality

Timeline

Bartender/server

Brickhouse Grille
01.2025 - Current

Personal Shopper

Walmart
08.2024 - 01.2025

Shift Leader

Krispy Kreme
10.2020 - 07.2024

Bachelor of Science - Exercise Science

Dickinson State University

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Delanie Wilkerson