Delanna Davis
Augusta,GA
Summary
- Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Well-developed network of real estate professionals, mortgage lenders and inspectors.
Overview
11
11
years of professional experience
Work History
Realtor
Mike Vickrey & Associates
Evans, GA
10.2019 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Coordinated appointments to show tenants and buyers prospective homes.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Reviewed and executed confidential documents, contracts and disclosures.
- Manage over 50 calls per day
Member Service Representative
USAA-SITEL (REMOTE)
Augusta, GA
10.2021 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Managed over 50 customer calls per day
- Average handling time was 5-8 minutes
- 97% CSAT
Certified Nursing Assistant
Augusta University Medical Center
Augusta, GA
06.2014 - 02.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for 36 patients per day
Education
Associate of Science - Psychology
Georgia Military College - Milledgeville
Milledgeville, GA05.2018
Associate of Science - Pre Nursing Studies
Georgia Military College - Milledgeville
Milledgeville, GA05.2018
Skills
- Sales
- Virtual Tours
- Property Rights
- Buyer Contracts
- Market Research
- Real Estate Industry Understanding
- Contract Negotiation
- Market and Competitive Analysis
- Property Closing
Certification
- Licensed Realtor
- Certified Nursing Assistant
Quote
The best way out is always through.
Robert Frost
Timeline
Member Service Representative
USAA-SITEL (REMOTE)
10.2021 - 01.2023
Realtor
Mike Vickrey & Associates
10.2019 - Current
Certified Nursing Assistant
Augusta University Medical Center
06.2014 - 02.2021
Associate of Science - Psychology
Georgia Military College - Milledgeville
Associate of Science - Pre Nursing Studies
Georgia Military College - Milledgeville
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