Delano Williams
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
5
5
years of professional experience
Work History
Operations Manager
Island Hospitality Services
Miami
12.2025 - Current
- Managed daily operations to ensure smooth workflow across departments.
- Managed staff scheduling and resource allocation to enhance operational efficiency.
- Implemented standard operating procedures to enhance service quality.
- Streamlined communication between team members and upper management to improve information flow.
- Developed and coordinated training programs for new employees to ensure understanding of operational processes.
- Monitored inventory levels and ordered supplies.
Customer Service Manager
Sunrise Communications Group
Fort Lauderdale
06.2022 - 08.2024
- Oversaw daily customer service operations, ensuring team met performance goals.
- Created training materials for new customer service representatives to enhance onboarding experience.
- Implemented feedback systems to enhance customer satisfaction levels.
- Facilitated communication between departments to streamline service delivery.
- Analyzed customer feedback to identify areas for service improvement.
Server
Atlantis Paradise Island
Freeport
05.2021 - 05.2022
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Coordinated with kitchen staff to facilitate timely food service, improving overall dining experience.
- Handled guest orders and inquiries with professionalism and efficiency, ensuring smooth operation.
- Maintained cleanliness and organization of dining area and utensils.
- Trained new servers on restaurant protocols and customer engagement techniques.
Education
RM Bailey Senior High School
Nassau , BASkills
- Staff scheduling
- Resource allocation
- Inventory management
- Standard operating procedures
- Customer relationship management
- Service delivery improvement
Timeline
Operations Manager
Island Hospitality Services
12.2025 - Current
Customer Service Manager
Sunrise Communications Group
06.2022 - 08.2024
Server
Atlantis Paradise Island
05.2021 - 05.2022
RM Bailey Senior High School