Delante Livingston
Charlotte,NC
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Food Lion Distribution
Charlotte, NC
01.2025 - Current
- Perform Western Union, Lottery, Food Lion To-Go, and other customer service tasks as needed to ensure a pleasant shopping experience for each quest.
Patient Representative
Atrium Health
04.2016 - 11.2022
- ⁓ Primarily based out of the Emergency Dept.
- Responsibilities: Liaison supporting the hospital's team of doctors, nurses, and other healthcare professionals by ensuring that proper communication and resources are delivered between/to patients, their families, third party interests, and clinical/non-clinical staff.
- Met nonclinical needs of patients and families by providing consistent rounding, conflict resolution, support services, referrals, complaint management, service recovery, and identification of information.
- Provided documentation and statistical reports regarding unit logistics.
- Inventoried the personal effects of all trauma patients.
Material Resource Management Associate
Atrium Health
04.2016 - 11.2022
- Responsibilities: Restock depleted medical supplies daily for the Pediatric Intensive Care and Cardiovascular Intensive Care Units (PICU/CVICU).
- Carry out the replenishment of personal protective equipment consumed during direct patient care by utilizing hospital inventory management computer software.
- Assist clinical staff with streamlining patient care by helping to resolve any problems related to hospital unit logistics.
Employment Specialist - Vocational Rehabilitation
Primary Care Solutions
03.2018 - 03.2020
- Responsibilities: Market to perspective employers in order to obtain job placements for individuals with disabilities and mental health disorders.
- Abide by OSHA and work regulations and guidelines while providing on-the-job supported employment services to each client.
- Work as liaison between the employer and employee to ensure work-related goals, objectives, and expectations are met.
- Provide milestone documentation to the NC DHHS that outlines each client's employment progress on a weekly basis regarding occupational training and coaching services provided.
Health Information Specialist
Caromont Health
03.2018 - 11.2018
- Coordinate the release of medical records to healthcare professionals and verified various third-party entities to ensure patient continuity of care or for insurance or legal purposes.
- Resolution of computer dictation-software related issues and answering of incoming calls, voice-mails, and fax requests.
Clinic Assistant
Target
03.2014 - 04.2016
- Responsibilities: Helping on-duty nurse practitioner with day-to-day workflow of clinic, verifying patient insurance information, scheduling patient clinic visits, resolving patient complaints, questions, and concerns, prompting LabCorp and Quest Diagnostics for pick-up of specimens whenever necessary, and cleaning of clinic.
Timeline
Customer Service Representative
Food Lion Distribution
01.2025 - Current
Employment Specialist - Vocational Rehabilitation
Primary Care Solutions
03.2018 - 03.2020
Health Information Specialist
Caromont Health
03.2018 - 11.2018
Patient Representative
Atrium Health
04.2016 - 11.2022
Material Resource Management Associate
Atrium Health
04.2016 - 11.2022
Clinic Assistant
Target
03.2014 - 04.2016