DELANY PEREZ
Grove Brunch Cafe
El Paso,United States
7
years of professional experience
Skilled team player with strong background in fast-paced environments. Works well independently to handle assignments and always ready to go beyond basics. Quick learner with good computer abilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work History
Cook
2 Months- Prepared and cooked menu items according to standardized recipes and presentation guidelines.
- Ensured compliance with food safety and sanitation standards in kitchen operations.
- Maintained inventory levels of food supplies, reporting shortages to management promptly.
- Adapted quickly to changing menu items and special requests from customers, enhancing dining experience.
Phlebotomist
7 Months- Performs skilled venipuncture to initiate the automated plasmapheresis process.
- Monitors donors throughout the donation process and troubleshoot and address issues that may occur during donation.
- Adheres to strict FDA, OSHA, and company SOPs for safety.
- Educates donors on the process, builds rapport with donors.
Answering Service
11 Months- Managed client inquiries, enhancing response efficiency and client satisfaction.
- Resolved complex issues, fostering trust and reliability.
- Utilized CRM tools to streamline communication processes.
- Collaborated with team to improve service protocols.
- Achieved measurable improvements in client retention.
Phlebotomist
1 Year 5 Months- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Front End Supervisor
6 Months- Observed interactions with customers and stepped in to facilitate customer service support for pricing questions, system errors, and complaint handling.
- Coordinated maintenance team to keep front-end areas clean and free of trash, spills, and excess carts.
- Maintained strong coverage at front end through successful management of employee breaks and well-coordinated team assignments.
- Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays.
- Stayed closely connected with floor operations by engaging customers and offering assistance.
- Responded politely to customer inquiries and assisted each person with locating products meeting specific needs.
- Conducted continuous sweeps of the racks, bins and shelves to identify and correct issues affecting pricing, merchandise freshness or appearance.
- Trained and mentored employees to boost individual and team performance.
Customer Service Representative
1 Year- Provided solutions, recommendations, and replacements with empathy and positive feedback.
- Documented detailed notes in CRM system to track customer interactions.
- Responded to customer questions and complaints and documented consumer communications.
- Built strong knowledge of product line to assist customers in selecting products.
- De-escalated customer complaints using specialized communication techniques.
- Used knowledge base systems and work processes to help customers.
Fast Food Crew Member
6 Months- Greeted customers to take food orders and provide information about menus.
- Stocked, cleaned, and restocked workstations and display cases.
- Operated cash register to receive payment from customers in cash or credit card form.
- Used basic mathematics skills to check status of exact funds in register.
- Used effective selling techniques to promote restaurant's products.
Education
High School Diploma
Skills
Customer complaint resolution
POS systems
Customer service
Problem Solving
Money handling
Decision Making
Critical Thinking
Documentation
Timeline
Cook
Grove Brunch Cafe
06.2026 - CurrentRead More
Phlebotomist
KEDPLASMA
11.2025 - 06.2026Read More
Answering Service
Anywhereworks
05.2024 - 04.2025Read More
Phlebotomist
Grifols Biomat USA
05.2022 - 10.2023Read More
Front End Supervisor
Walmart
07.2021 - 01.2022Read More
Customer Service Representative
Alorica
07.2020 - 07.2021Read More
Fast Food Crew Member
McDonalds
05.2019 - 11.2019Read More
College Career Technology Academy
High School Diploma
Read More