DeLaura Jordan
Schiller Park,IL
Summary
Customer-oriented team leader with 7 years of hands-on experience overseeing subordinate performance and offering knowledgeable guidance and support. Expert in hospitality industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
PreFlight Parking
Schiller Park, IL
09.2021 - Current
- Established partnerships with local school districts and municipal offices to benefit the community.
- Enhanced productivity by anticipating consumer needs and implementing optimizing strategies.
- Analyzed financial data related to revenue and departmental budgeting activities on a regular basis.
- Facilitated new-hire training processes and refresher courses.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff.
Server, Bartender
Famous Dave's Bar-B-Que
Orland Park, IL
08.2020 - 02.2022
- Developed a reputation for delivering outstanding service and preventing customer dissatisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Shift Lead
Jamba Juice
Orland Park, Willowbrook, Oakbrook, IL
05.2017 - 07.2021
- Coached and trained employees and managed daily work assignments to enhance operations.
- Equipped team members with skills in active listening and upselling to exceed revenue expectations.
- Efficiently addressed customer inquiries and complaints in a professional manner exuding high energy.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Education
Esthetics Licensure - Esthetics
Tricoci University of Beauty Culture
Chicago, IL07-2024
Bachelor of Arts - Biochemistry
Saint Mary's University of Minnesota
Winona, MN08.2021
Skills
- Staff Management
- Administrative Skills
- Project Management
- Sales Techniques
- Customer Service and CRM
- Proficient in Microsoft Office and Google Suite
Certification
- Food Handler
- On- and Off- Premises BASSET
References
References available upon request.
Timeline
Supervisor
PreFlight Parking
09.2021 - Current
Server, Bartender
Famous Dave's Bar-B-Que
08.2020 - 02.2022
Shift Lead
Jamba Juice
05.2017 - 07.2021
Esthetics Licensure - Esthetics
Tricoci University of Beauty Culture
Bachelor of Arts - Biochemistry
Saint Mary's University of Minnesota
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