De'Lawrence Brooks
Memphis,TN
Summary
Determined professional with dedication to hard work and team player attitude. Offers strong attention to detail. Focused, diligent, productive and able to assess situations in a fast paced environment. Eager to contribute to team success through hard work. Perceptive and logical with excellent multitasking and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Manager of Operations
Federal Express
Memphis, TN
08.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within company structure framework.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Oversaw multiple teams ensuring teams were balanced, equally qualified and well rounded guaranteeing satisfactory results.
- Managed over 30 employees
Ramp Agent
FedEx
Memphis, TN
09.2020 - 08.2021
- Communicated closely with ground crew and other ramp agents to maintain loading and unloading safety and efficiency.
- Supervised ramp agents, including evaluating performance, setting schedules and coaching on work areas.
- Coordinated all ground crew activities to complete objectives on schedule.
- Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
- Created load plans to prepare for assigned flights.
- Delegated tasks to ramp agents, material handlers and handlers according to weekly schedule
- Directed over 20 employees to ensure cargo loading and aircraft operations were met on time.
Sales Associate
Create A Cig
Memphis, TN
08.2017 - 02.2021
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Contributed in sales promotions to encourage new buyers increasing sales by at least 10%
Team Leader
FedEx
Memphis, TN
02.2017 - 09.2020
- Directed over 50 employees
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Revised and developed procedures to reduce risk and achieve compliance.
- Supported production workers in meeting goals without compromising safety and compliance.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Operated TRAMS computer system, hand-held inventory control device and calculator to perform Entering and Exiting Containers..
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment, including Cargo Tractors and Forklifts.
Handler
FedEx
Memphis, TN
02.2015 - 02.2017
- Lifted up to 75 pounds on regular basis.
- Sorted items according to its destination.
- Used hand-held scanners and physical logs to accurately track item movements.
Medical Aide
Kirby Pines Retirement Community
Memphis, TN
05.2012 - 02.2015
- Quickly and accurately served specific meals to patients with special dietary needs.
- Distributed food to wait staff quickly to provide excellent customer satisfaction.
- Supported waitstaff and other team members in completing tasks.
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
- Delivered over 100 meals per day
Medical Aide
Kirby Pines Retirement Community
Memphis, TN
06.2010 - 06.2011
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Delivered over 170 meals per day
Education
Some College (No Degree) - Psychology
Wiley College
Marshall, TXSkills
- Relationship building
- Detail oriented
- Problem-solving skills
- Interpersonal skills
- Multi-tasking strength
- Team member training
- Performance Improvement
- Schedule Management
- Operations Management
- Team Collaboration
- Recruitment
- Hiring and Onboarding
Timeline
Manager of Operations
Federal Express
08.2021 - Current
Ramp Agent
FedEx
09.2020 - 08.2021
Sales Associate
Create A Cig
08.2017 - 02.2021
Team Leader
FedEx
02.2017 - 09.2020
Handler
FedEx
02.2015 - 02.2017
Medical Aide
Kirby Pines Retirement Community
05.2012 - 02.2015
Medical Aide
Kirby Pines Retirement Community
06.2010 - 06.2011
Some College (No Degree) - Psychology
Wiley College