Summary
Overview
Work History
Education
Skills
Timeline
Generic

De'Lawrence Brooks

Memphis,TN

Summary

Determined professional with dedication to hard work and team player attitude. Offers strong attention to detail. Focused, diligent, productive and able to assess situations in a fast paced environment. Eager to contribute to team success through hard work. Perceptive and logical with excellent multitasking and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Manager of Operations

Federal Express
Memphis, TN
08.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within company structure framework.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Oversaw multiple teams ensuring teams were balanced, equally qualified and well rounded guaranteeing satisfactory results.
  • Managed over 30 employees

Ramp Agent

FedEx
Memphis, TN
09.2020 - 08.2021
  • Communicated closely with ground crew and other ramp agents to maintain loading and unloading safety and efficiency.
  • Supervised ramp agents, including evaluating performance, setting schedules and coaching on work areas.
  • Coordinated all ground crew activities to complete objectives on schedule.
  • Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
  • Created load plans to prepare for assigned flights.
  • Delegated tasks to ramp agents, material handlers and handlers according to weekly schedule
  • Directed over 20 employees to ensure cargo loading and aircraft operations were met on time.

Sales Associate

Create A Cig
Memphis, TN
08.2017 - 02.2021
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Contributed in sales promotions to encourage new buyers increasing sales by at least 10%

Team Leader

FedEx
Memphis, TN
02.2017 - 09.2020
  • Directed over 50 employees
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Revised and developed procedures to reduce risk and achieve compliance.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Operated TRAMS computer system, hand-held inventory control device and calculator to perform Entering and Exiting Containers..
  • Completed daily operations on time and maintained high standards of accuracy.
  • Operated warehouse material handling equipment, including Cargo Tractors and Forklifts.

Handler

FedEx
Memphis, TN
02.2015 - 02.2017
  • Lifted up to 75 pounds on regular basis.
  • Sorted items according to its destination.
  • Used hand-held scanners and physical logs to accurately track item movements.

Medical Aide

Kirby Pines Retirement Community
Memphis, TN
05.2012 - 02.2015
  • Quickly and accurately served specific meals to patients with special dietary needs.
  • Distributed food to wait staff quickly to provide excellent customer satisfaction.
  • Supported waitstaff and other team members in completing tasks.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Delivered over 100 meals per day

Medical Aide

Kirby Pines Retirement Community
Memphis, TN
06.2010 - 06.2011
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Arranged tray and or table settings with proper tableware, condiments and tray card.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Delivered over 170 meals per day

Education

Some College (No Degree) - Psychology

Wiley College
Marshall, TX

Skills

  • Relationship building
  • Detail oriented
  • Problem-solving skills
  • Interpersonal skills
  • Multi-tasking strength
  • Team member training
  • Performance Improvement
  • Schedule Management
  • Operations Management
  • Team Collaboration
  • Recruitment
  • Hiring and Onboarding

Timeline

Manager of Operations

Federal Express
08.2021 - Current

Ramp Agent

FedEx
09.2020 - 08.2021

Sales Associate

Create A Cig
08.2017 - 02.2021

Team Leader

FedEx
02.2017 - 09.2020

Handler

FedEx
02.2015 - 02.2017

Medical Aide

Kirby Pines Retirement Community
05.2012 - 02.2015

Medical Aide

Kirby Pines Retirement Community
06.2010 - 06.2011

Some College (No Degree) - Psychology

Wiley College
De'Lawrence Brooks