Delayna Campbell
Fort Worth,TX
Summary
Cultivated strong communication and leadership skills to foster a reliable work environment. Managing operations in resolving variety of daily issues with a focus on professionalism and efficiency. Creating a collaborative team environment to drive performance and service quality. Achieved high guest satisfaction through proactive management of hospitality services. As well as developed strategies that improved overall efficiency of team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Floyd's 99 Barbershop
Fort Worth, TX
05.2025 - Current
- Supervised front desk operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored junior staff on operational procedures and customer engagement strategies.
- Implemented scheduling systems to enhance appointment management and reduce wait times.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Managed inventory levels, ordering supplies efficiently to minimize costs.
- Maintained a clean, organized, and welcoming environment to attract new clients and retain loyal customers.
Shift Supervisor
La La Land Kind Cafe
Fort Worth, TX
12.2024 - 04.2025
- Oversaw meal preparation and cooking activities, maintaining high standards of food safety and presentation.
- Adhered to food safety protocols to maintain high standards of hygiene and quality.
- Maintained a clean and organized work environment while simultaneously handling meat cutting and customer service at the drive-thru and main register.
- Delivered targeted training supplies to new employees, ensuring preparedness for their roles.
- Cultivated an inviting atmosphere to improve customer greeting experiences and foster engagement.
Shift Supervisor
Dutch Bros Coffee
Westlake, TX
04.2022 - 12.2024
- Mastered and internalized all recipes adhering to Dutch Bros standards.
- Promoted a vibrant and respectful environment by encouraging open communication and cultural appreciation.
- Investigated and responded to customer and employee complaints, ensuring timely and effective resolutions.
- Procured materials essential for production processes.
- Ensured cleanliness and organization of all work areas.
- Assigned tasks to subordinate employees throughout shift to ensure operational efficiency.
- Coordinated break and lunch schedules to maintain operational efficiency during shifts.
- Oversaw cash management and bank deposit operations.
- Managed build opening and closing activities, maintaining adherence to established protocols and timelines.
Paint Department Sales Associate
Lowe's Home Improvement
Garland, TX
04.2022 - 03.2023
- Managed paint desk operations, ensuring product availability and customer satisfaction.
- Conducted systematic cleaning and purging of all machines, enhancing reliability and functionality.
- Assessed and addressed safety hazards each day to maintain a secure work environment.
- Managed customer interactions to ensure all needs were met efficiently and professionally.
- Developed expertise in product knowledge to effectively address customer inquiries and improve service quality.
- Conducted thorough research to recommend suitable products tailored for specific project needs.
Retail Sales Associate
Northern Tool & Equipment Company, Inc.
Garland, TX
04.2021 - 04.2022
- Educated customers on features and benefits of tool products.
- Integrated and configured machinery systems, focusing on chainsaws, air compressors, and hydraulic equipment for optimal performance.
- Processed online and call orders efficiently. Assisted customers with order inquiries and support. Maintained accurate records of transactions.
Team Member
Soulmans BBQ
Terrell, TX
02.2016 - 04.2021
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Developed onboarding materials and resources for new hires, facilitating smooth transitions into roles.
- Implemented effective communication strategies to ensure seamless collaboration among team
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Terrell High School
Terrell, TX01-2020
Skills
- Training & Development
- POS
- Time Management
- Sales
- Attention to detail
- Administrative experience
- Analytical thinking
- Supervisor experience
- Client interaction via phone calls
- Leadership
- Customer relationship building
- Integrity
- Interpersonal skills
Certification
- CPR Certification
- ServSafe
- Food Handler Certification
- ServSafe Food Handler Certification
- TABC Certification
Languages
English - Expert
Additional Information
Authorized to work in the US for any employer
Timeline
Front Desk Supervisor
Floyd's 99 Barbershop
05.2025 - Current
Shift Supervisor
La La Land Kind Cafe
12.2024 - 04.2025
Shift Supervisor
Dutch Bros Coffee
04.2022 - 12.2024
Paint Department Sales Associate
Lowe's Home Improvement
04.2022 - 03.2023
Retail Sales Associate
Northern Tool & Equipment Company, Inc.
04.2021 - 04.2022
Team Member
Soulmans BBQ
02.2016 - 04.2021
High School Diploma -
Terrell High School