Delayne Brock
Plain Dealing,LA
Summary
Seasoned Customer Service Specialist highly effective at organizing inventory, merchandising and troubleshooting. Resourceful and collaborative team player bringing more than 20 years of customer service and sales experience. Proficient in searching both physical and computerized catalogs, order systems and data entry. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Overview
34
34
years of professional experience
Work History
Parts Salesman
Red River Chevrolet
08.2014 - Current
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone
- Operated point of sales and ticketing systems
- Kept office organized and clean to give positive first impression to visitors and customers
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Received and stocked incoming merchandise, arranging items in correct locations
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
Cashier
Lowe's
02.2014 - 08.2020
- Operated cash register, collected payments, and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Accepted cash and credit card payments, issued receipts and provided change.
Parts Salesman
Morgan Pontiac
01.2008 - 01.2014
- Received and stocked incoming merchandise, arranging items in correct locations
- Answered inquiries, resolved problems and finalized parts sales at the counter and by telephone
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Assistant Manager
Pepboys parts and auto
10.1994 - 01.2008
- Delegated daily tasks to team members to optimize group productivity
- Directed and led employees, supervising activities to drive productivity and efficiency
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Store Manager
Petro Marketing
05.1990 - 10.1994
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
Education
Respiratory Therapy
Southern University At Shreveport
Shreveport, LAHigh School Diploma -
Plain Dealing High School
Plain Dealing, LA05.1979
Skills
Team Collaboration
Email Communication
Invoice Processing
Inventory Management
Order Fulfillment
Vendor Relations
Active Listening
Friendly and Patient
Customer Service
Problem-Solving
Microsoft Windows and Office
Typing Skills
Timeline
Parts Salesman
Red River Chevrolet
08.2014 - Current
Cashier
Lowe's
02.2014 - 08.2020
Parts Salesman
Morgan Pontiac
01.2008 - 01.2014
Assistant Manager
Pepboys parts and auto
10.1994 - 01.2008
Store Manager
Petro Marketing
05.1990 - 10.1994
Respiratory Therapy
Southern University At Shreveport
High School Diploma -
Plain Dealing High School
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