Delbert Foust
Durham,NC
Summary
Hardworking, motivated professional with over a decade of experience and record of success in sales. Solid history balancing team performance, sales targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures.
Overview
18
18
years of professional experience
Work History
Specialty Assistant Store Manager
Lowes Home Improvment
Durham, NC
05.2021 - Current
- Build a strong partnership with vendors and installers to provide an exceptional customer service experience for our customers.
- Performed regular inventory audits to ensure accuracy of product counts.
- Handled scheduling for store shifts to achieve adequate staffing.
- Provided training and guidance to store associates on product knowledge and customer service best practices.
- Develop a sales culture that will encourage store wide engagement.
- Plan events to drive sales for the store.
- Find ways to strengthen communication and eliminate obstacles with vendors, installers and Pro Customers.
- Conduct morning huddles to share sales results, recognition, awareness and expectations.
- Provide monthly feedback to employees on sales results and set goals.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Utilize selling tools like RedVest, CRM and IMS to assist customers with orders.
Pro Assistant Store Manager
Lowes Home Improvment
Henderson, North Carolina
10.2020 - 05.2021
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated equipment and machinery according to safety guidelines.
- Utilize CRM to develop Pro relationships and drive commercial Sales for the store.
- Coach and develop Pro Specialist to grow our Pro market share
- Visit job sites to grow partnerships with our Pro customers.
- Monthly check-ins with our Pro Specialist to overcome obstacles and encourage good behaviors.
- Weekly Pro events to drive engagement thought the store.
Department Supervisor
Lowes Home Improvment
Chapel Hill, NC
04.2015 - 10.2020
- Coach employees to use the SMART model and Seek, Learn, Build model for Pro customers.
- Daily drive leads, details, credit and Pro sales to accomplish weekly, monthly and yearly goals.
- Trained employees on new processes or procedures as needed.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Created reports summarizing daily operations for upper-level management review.
- Check Order Management Daily to insure consistent follow-up by our Specialist.
- Communicate upcoming promotions and changes to the sales floor.
- Complete Resets and sales floor demos.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Performed opening and closing duties as part of management team and handled cash management.
Sales Specialist
Lowes Home Improvment
Chapel Hill , NC
10.2013 - 04.2015
- Utilizes selling systems such as IMS, Genesis, M20, ISST to process orders for customers.
- Demonstrate expertise in work stations like the tile cutter, blind cutter, pipe threader, lumber saw and key cutting machine.
- Actively seek out customers, determine their type(Pro, DIY, DIFM) and offer SMART service.
- Store Captain in IMS (Install Management System).
- Daily check Order Management to follow up with customers and prevent any issues.
- Performed data entry into CRM system including account information and sales activity logs.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
Customer Service Associate
Lowes Home Improvment
Chapel Hill, NC
04.2013 - 10.2013
- Educated customers on special pricing opportunities and company offerings.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Kept work area neat, clean, and well-stocked at all times.
- Supported sales team members by capturing leads and credit to drive department sales.
- Pull and stage orders.
Outbound Operations Supervisor
UPS
Greensboro, North Carolina
02.2007 - 10.2013
- Manage areas ranging from 11 to 17 employees.
- Handle employee payroll.
- Determine employees' training needs to produce continuous development plans.
- Conduct performance evaluations in a consistent, fair, and objective manner to encourage Continuous performance improvement.
- Direct loaders to different loading destinations depending on workflow.
- Communicate with drivers to ensure they make it to the next destination on time.
- Conduct daily performance tracking to monitor compliance status and provide feedback to Management and floor level employees.
- Ensure area is profitable by working within budget and reducing man hours.
- Accurate delivery of packages from one destination to the next.
- Maintain a clean and organized work area.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Create an environment that promotes safety by choice not chance.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
Education
Management Information Systems
North Carolina A & T State University
Greensboro, NCSkills
- Staff Development
- Workforce Management
- Performance Manageme
- Operations Management
- Sales management
- Budget Control
- Lead Generation
- Performance Evaluations
- Team Leadership
- Installation Management System (IMS)
- Customer Relationship Management(CRM)
- Sales Forecasting
Volunteer Firefighter Redwood Fire Department (2014-2015)
- Certification for Forcible Entry
- Certification for Building Construction
UPS HUB School (2008)
- Capstone training for UPS Management
Career Highlights
- First year in role, store achieved install and specialty sales plan for the first time in multiple years.
- Received the prestigious Lowe's Ring in 2022 for outstanding sales performance in 2021. Added Diamonds in 2025 for sales performance in 2024.
- Finished ranked in the top 4% of the company in Specialty Sales in 2022.
- Ranked in the Top 25 Sales Specialist in the region 2014
Timeline
Specialty Assistant Store Manager
Lowes Home Improvment
05.2021 - Current
Pro Assistant Store Manager
Lowes Home Improvment
10.2020 - 05.2021
Department Supervisor
Lowes Home Improvment
04.2015 - 10.2020
Sales Specialist
Lowes Home Improvment
10.2013 - 04.2015
Customer Service Associate
Lowes Home Improvment
04.2013 - 10.2013
Outbound Operations Supervisor
UPS
02.2007 - 10.2013
Management Information Systems
North Carolina A & T State University