Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Delcio Machado

Lewiston,ME

Summary

Process and Quality driven, Facilities and Quality Manager with more than 15 years Oil and Gas Industry. Working in documenting processes and procedures, improving processes and facilities, managing vendors, assisting customers on various requests, managing machinery maintenance, repair and replacement, investigating quality related incidents and providing feedback to management and customer(if applicable), purchasing, performing booking requests, internal Lead Auditor(ISO 9001 2015).

Trainer on internal Service Quality Standards, assisted on facility certification on ISO 9001 and API Q2, work with 3rd party NDT inspection companies and ensuring they perform the service in a safe manner and follow all applicable procedures, ensure inspection certificates a available on a timely manner, assist on equipment calibration and well as maintaining the calibration database updated, perform in process and pre dispatcher equipment and loading inspection, working with global and geozone teams to ensure Quality objectives are achieved, monitor customer feedback surveys, recognize trends and ensure improvement shall in be negative.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Service Quality Specialist and Facilities Manager

Weatherford Services LTD
05.2015 - 02.2025

Manage 3 facilities on day to day operations requirements, ensure preventive maintenance program is compiled and machinery is always ready for use, ensure Facility Department personnel are competent to perform the different facility needs, ensure minimum stock of most needed materials and fuel, assist on customers requirements/requests.

  • Train personnel on the internal Quality Management System.
  • Assist on implementation of ISO 9001 2015 and API Q2.
  • Creating, implementing or updating procedures or documents as needed
  • Managing and reporting on customer complaints.
  • Managing and reporting on Correction Action Requests (CARs), Supplier Corrective Action Requests (SCARs), and Preventative Action Requests (PARs)
  • Customer surveys related to quality systems
  • Scheduling and facilitating QMS reviews by management.
  • Tracking quality objectives
  • Ensuring document control
  • Tracking and controlling non-conforming products.
  • Perform MS audits and report results to management.
  • Manage 3rd party NDT inspection companies.
  • Facilities clean and organized.
  • Manage booking of rooms in the facility and at hotels.
  • Exposure to different Companies(Both customers and vendors).
  • Dealing with different people and different challenges everyday.
  • Functional Facility.
  • Assist with the fleet management.
  • Waste management.
  • Manage MOCs.
  • Control personnel and equipment in and of the facilities.

Process Assurance and Service Quality Champion

Halliburton Overseas LTD
11.2009 - 04.2015

Under broad direction, I was planning, reviewing, and analyzing quality related data. Identifying problems, offering resolutions, and performing reporting activities. Conducting statistical studies using Statistical Process Controls and other Quality Improvement Process tools. Was implementing a Quality Assurance and/or Quality Management System on ISO 9001, API Q2, etc. for the site or project. I was acting in vendor surveillance activities on projects. Conducted internal quality assurance audit's. Reviewing, updating and publishing internal documents.

Education

Bachelor's in Industrial Engineering -

Johannesburg University
11.2009

High School - undefined

Instituto Medio Industrial de Luanda
12.2002

Skills

  • Good communication skills
  • Good leadership skills
  • Goal oriented
  • Good adaptability skills
  • Very flexible
  • Dependable
  • Positive altitude

Certification

  • Jul 2025 – Jul 2028 Forklift Operator Motive Solutions LLC
  • Apr 2025 – Apr 2026 Customer Conflict de-escalation Foundation RISE UP
  • Jun 2023 – Jun 2028 Defensive Driving Course Weatherford Services LTD

Languages

English: Professional Working
Portuguese: Native and/or Bilingual proficiency
Spanish

Timeline

Service Quality Specialist and Facilities Manager

Weatherford Services LTD
05.2015 - 02.2025

Process Assurance and Service Quality Champion

Halliburton Overseas LTD
11.2009 - 04.2015

High School - undefined

Instituto Medio Industrial de Luanda

Bachelor's in Industrial Engineering -

Johannesburg University