Michael Franco
Dunedin
Summary
Proactive and adaptable team member with a background in customer service and facilities management. Recognized for effective communication and basic maintenance skills, ready to contribute to improve customer satisfaction and streamline the task at hand.
Overview
6
6
years of professional experience
Work History
Customer Service Associate/ Facilities
Wawa
Odessa, FL
10.2022 - 01.2026
- Oversaw daily facility operations, ensuring cleanliness and safety standards were met consistently.
- Trained new staff on operational procedures, promoting adherence to safety protocols and best practices.
- Monitored facility conditions regularly, identifying areas for improvement to elevate overall guest experience.
- Enhanced customer satisfaction through timely addressing of concerns and provision of assistance.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Assisted customers with inquiries and resolved issues effectively.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service Associate
Rebel Gas Station
Odessa, FL
09.2021 - 04.2022
- Assisted customers with questions about products and provided tailored recommendations to better shopping experience.
- Managed inventory, restocking shelves to maintain product availability and presentation.
- Kept customer spaces clean, neat and organized.
Dietary/Assistant Kitchen Staff Member
Senior Care Facility
Odessa, FL
04.2021 - 08.2021
- Assisted in meal preparation following dietary guidelines for residents.
- Maintained cleanliness and organization of kitchen and dining areas.
- Delivered meals to residents, ensuring timeliness and presentation standards.
- Supported dietary staff in executing food service operations efficiently.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
Lead Customer Service Associate
Dunkin' Donuts
Odessa, FL
05.2020 - 03.2021
- Collaborated with team members to achieve monthly sales goals and drive overall store performance.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
- Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
JW Mitchell Highschool
Odessa, FLEMS Certificate -
Hillsborough Community College
Tampa, FLSkills
- Problem resolution
- Team collaboration
- Flexibility
- Attention to detail
- Basic maintenance
- Good communication skills
Timeline
Customer Service Associate/ Facilities
Wawa
10.2022 - 01.2026
Customer Service Associate
Rebel Gas Station
09.2021 - 04.2022
Dietary/Assistant Kitchen Staff Member
Senior Care Facility
04.2021 - 08.2021
Lead Customer Service Associate
Dunkin' Donuts
05.2020 - 03.2021
High School Diploma -
JW Mitchell Highschool
EMS Certificate -
Hillsborough Community College