Delcoya Selvey
Saginaw,MI
Summary
"Adaptable professional with a proven track record in team leadership, problem solving, and driving results across industries."
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Administrator
Ryder/ Frito Lay
Bay City, MI
11.2023 - Current
- Communicate updates and issues effectively with clients regarding their specific needs and expectations.
- Apply financial accounting or spreadsheet software to calculate revenue, sales, and expenses/inventories.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Warehouse Associate
Ryder-Bay City
Bay City, MI
11.2023 - 03.2024
- Operated forklifts, pallet jacks, and other warehouse equipment safely and in compliance with company policies.
- Received, sorted, and stocked incoming inventory with accuracy and efficiency.
- Assisted in loading/unloading delivery trucks and verifying shipment contents.
- Managed inventory levels using barcode scanning technology to ensure accurate stock counts.
- Assisted in training new associates on safety protocols and operational procedures.
- Collaborated with team members to meet daily shipping targets and improve workflow efficiency.
- Maintained cleanliness and organization of work area, adhering to safety regulations consistently.
- Loaded, unloaded, and moved material to and from storage and production areas.
Chef
Aramark/ Saginaw Valley University
Saginaw, MI
08.2013 - 11.2023
- Prepared meals according to recipes, creative ideas, and customer satisfaction.
- Handled multiple orders promptly.
- Trained and mentored junior chefs to improve culinary skills and kitchen efficiency.
- Conducted regular inventory assessments to manage stock levels and reduce costs effectively.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
Home Care Provider
DHS-Bay City
Bay City, MI
01.2012 - 10.2014
- Delivered personal care and support services to clients in their homes, ensuring comfort, dignity, and safety.
- Provided companionship and emotional support, promoting mental and emotional well-being.
- Maintained accurate documentation of care provided and communicated effectively with healthcare teams.
- Performed light housekeeping, meal preparation, laundry, and grocery shopping.
Education
High school diploma -
Skills
- Organizational skills
- Time management
- Microsoft Office
- Teamwork
- Customer service
- Phone etiquette
- Logistics
- Food safety
- Leadership
- Detail Oriented
- Microsoft Excel
- Client relations
- Paperwork processing
- Spreadsheets
- Active listening
- Problem resolution
Certification
Driver's License
Timeline
Customer Service Representative/Administrator
Ryder/ Frito Lay
11.2023 - Current
Warehouse Associate
Ryder-Bay City
11.2023 - 03.2024
Chef
Aramark/ Saginaw Valley University
08.2013 - 11.2023
Home Care Provider
DHS-Bay City
01.2012 - 10.2014