Dwayne Cosby Jr
Summary
Results-driven professional with a proven track record in contributing to the success of organizations. Seeking a career opportunity where I can utilize my skills and experience to make a meaningful impact. Excels in collaborative team environments that foster professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Administrator - Customer Service Representative
State Farm
03.2023 - Current
- Company Overview: Solera
- Processed and reviewed insurance claim forms
- Provided customer service and coordinated auto glass repair
- Communicated with insured individuals to obtain and provide information
- Developed positive relationships with departments and clients
- Solera
Sales Associate - Customer Service Representative
Red Ventures
03.2018 - 10.2018
- Communicated product benefits to generate sales
- Educated and supported clients regarding products and services
- Maintained positive business relationships for future sales
Transportation Security Officer
Transportation Security Administration
02.2015 - 09.2016
- Company Overview: TSA
- Inspected carry-on items and checked baggage to ensure airport safety
- Managed security procedures and documented incidents
- Informed and instructed individuals on security protocols
- TSA
Education
Customer Service Certification -
Arbor Education and Training Center
High School Diploma -
Zebulon Vance High School
Skills
- Active Listener
- Time management abilities
- Multitasking
- Teamwork
- Leadership
- Problem-solving
- Call Center
- Organizational Skills
- Data Entry
- Claims Processing
- Office Management
- Credit and collections
- Claims Auditing
- Direct Sales
- Customer Service
- Microsoft Office
- Inbound and Outbound Calling
Certification
Good Typing
March 2020 - present
198 net CPM which equals 40 net WPM.
Certificate number : C00551080 Validation Code : 755200
Timeline
Claims Administrator - Customer Service Representative
State Farm
03.2023 - Current
Sales Associate - Customer Service Representative
Red Ventures
03.2018 - 10.2018
Transportation Security Officer
Transportation Security Administration
02.2015 - 09.2016
Customer Service Certification -
Arbor Education and Training Center
High School Diploma -
Zebulon Vance High School
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