Delena Freeman
Baltimore,MD
Summary
Dedicated professional with strong skills in customer service and relationship building. Experienced in mentoring new technicians and driving operational improvements to enhance patient care and satisfaction in pharmacy settings. Also upholding determination into making ever patient feel like they matter while reassuring them to do all I can do to make their pharmacy experience nothing less then satisfactory.
Overview
10
10
years of professional experience
Work History
Lead Pharmacy Technician
University of Maryland Medical Center
05.2016 - 03.2026
- Supervised daily pharmacy operations to ensure compliance with safety and regulatory standards.
- Mentored junior technicians in medication preparation and dispensing protocols.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Collaborated with healthcare professionals to optimize patient medication therapy management.
- Led initiatives to enhance workflow efficiency within the pharmacy department.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information via a messaging system used throughout the hospital.
Education
High School Diploma -
Paul Laurence Dunbar High School
BaltimoreSkills
- Prescription processing
- Insurance verification
- Insurance billing
- Team collaboration
- Medication dispensing
- Pharmacy operations management
- Point of sale systems proficiency
- Data entry
- Employee training
- Staff leadership
- Customer service
- Relationship building
Timeline
Lead Pharmacy Technician
University of Maryland Medical Center
05.2016 - 03.2026
High School Diploma -
Paul Laurence Dunbar High School