DeLeonna Denise Thomas
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization. Motivated business professional bringing 30 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating hired staff. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
18
18
years of professional experience
Work History
Owner/Operator Technician
Fabulous Nails By Denise
06.2017 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiate contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Oversee daily operations, ensuring all tasks are completed accurately and efficiently.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability during the Pandemic.
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Prepare bank deposits and handle business sales, returns and transaction reports.
Nail Technician Manager
Drake's Place Hair Salon
10.2005 - 05.2017
- Spearheaded process improvement initiatives, identifying inefficiencies and implementing solutions to optimize operations.
- Built trusted relationships with clients through clear communication and collaborative problem-solving efforts.
- Oversaw vendor selection and negotiations, securing favorable terms and high-quality products/services at competitive prices.
- Assisted product owners with prioritization of backlogs.
- Recommended technology upgrades to improve client security.
- Oversaw testing of equipment and components to check for defects.
Education
Nail Technology Certification - Nail Technician
Garden State Beauty School Academy
Edison, NJ03.1991
Attended - Business Administration
Raritan Valley Community College
Somerville, NJ1991
Computer Processing Certification - Secretarial Studies And Office Administration
Sawyers Business Institute
Plainfield, NJ05.1984
Skills
- Customer Relations/Client Services
- Coaching and Mentoring
- Business/Financial Development
- Financial Management
- Verbal/Written Communication
- Budget Development
- Contract Negotiation Expertise
- Profit and Loss Analysis
- Business Launch
- Training and Development
- Program Creation and Implementation
- Marketing and Advertising
- Industry Expertise
Timeline
Owner/Operator Technician
Fabulous Nails By Denise
06.2017 - Current
Nail Technician Manager
Drake's Place Hair Salon
10.2005 - 05.2017
Nail Technology Certification - Nail Technician
Garden State Beauty School Academy
Attended - Business Administration
Raritan Valley Community College
Computer Processing Certification - Secretarial Studies And Office Administration
Sawyers Business Institute
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