Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Alma Snell

Rochester,NY

Summary

Dedicated professional with strong customer service skills. Experienced in resolving guest issues and enhancing satisfaction. Committed to ensuring safety and effective communication in diverse environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Conscientious problem solver with a background in raw material handling, pallet jack operation, and parts inspection. Plastics operator proficient in injection molding to cast products from thermoplastics materials.

Housekeeping. Room Inspector. Lead Supervisor doing schedules and solving problems.

Overview

28
28
years of professional experience

Work History

Zoo Tram Lead

Monroe County
Rochester, NY
05.2019 - Current
  • Completed day-to-day duties accurately and efficiently. Helping load and unload strollers, wagons, and wheelchairs onto the tram. Accommodating guests and children safely. Scanning tickets. Cleaning and disinfecting the tram and the tram stations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our service.
  • Identified needs of customers promptly and efficiently.

Lead Housekeeping Supervisor

Rochester Marriott Airport Hotel
Rochester, NY
02.2015 - 10.2018
  • Supervised daily housekeeping operations ensuring cleanliness standards met.
  • Trained and mentored housekeeping staff on best practices and procedures.
  • Scheduled staff shifts to ensure adequate coverage throughout the hotel.
  • Resolved guests' complaints regarding housekeeping services in a professional manner.
  • Implemented systems for tracking lost items found in guest rooms or common areas.
  • Scheduled staff shifts according to occupancy levels in order to maximize efficiency and reduce labor costs.

Housekeeper Supervisor

Rochester Marriott Airport Hotel
Rochester, NY
11.2008 - 01.2015
  • Supervised daily housekeeping operations and ensured cleanliness standards were met.
  • Trained and mentored new staff in effective cleaning techniques and procedures.
  • Conducted inspections of guest rooms and public areas for quality assurance.
  • Coordinated with front desk to prioritize room cleaning schedules for guests.

Housekeeper

Rochester Marriott Airport Hotel
Rochester, NY
07.2008 - 11.2008
  • Cleaned guest rooms to maintain high standards of cleanliness and hygiene.
  • Prepared and stocked cleaning supplies for efficient daily operations.
  • Reported maintenance issues to ensure prompt resolution and guest satisfaction.

New Product Line Spoiling and Packaging

Kodak de Mexico
Guadalajara, Jalisco
11.2005 - 12.2006
  • Work with the APS project. Machine film rewinder.
  • Quality inspections.
  • Packaging and labeling.
  • Pallet stretch wrapper.

Film Spooler and Packing Operator.

Kodak de Mexico S.A de C.V
Guadalajara , Jalisco
02.2004 - 10.2005
  • Operated packing machines for various Kodak products.
  • Inspected finished products for quality and compliance standards.
  • Pallet stretch wrapper.
  • Packaging and labeling.

Injection Molding Machine Operator

Kodak de Mexico S.A de C.V
Guadalajara, Jalisco
10.1998 - 02.2004
  • Operated injection molding machines to produce plastic components efficiently.
  • Inspected finished products for quality compliance and specifications adherence.
  • Followed safety protocols to maintain a safe work environment consistently.
  • Inspect finished products for defects, such as warping, cracking, voids, and other irregularities.

Single Use Camera Assembler

Kodak de Mexico S.A de C.V
Guadalajara, Jalisco
08.1997 - 10.1998
  • Assembled components using precision tools and equipment.
  • Followed safety protocols to maintain a secure work environment.
  • Collaborated with team members to improve assembly processes.
  • Maintained clean and organized workstations for efficiency.

Education

GED -

Greece Central School District
Rochester, NY
08-2011

Skills

  • Customer service and support
  • Quality assurance
  • Team leadership
  • Safety compliance
  • Effective communication
  • Attention to detail
  • Problem solving
  • Dependability and responsibility
  • Organizational skills

Accomplishments

  • Promoted to camera inspection after only 6 months on the job. Ran an injection molding machine with a 1% error rate in a 5 years period time. Promoted from injection molding to film spooler and packaging maintaining 0% error rate. Promoted to a new product line after 1 year in film spooling. I got promoted from a housekeeper after 3 months to a Supervisor checking behind the housekeepers. Promoted to a Lead Supervisor after 7 years. I started as a Zoo Tram Attendant and after a year I got promoted to be a Zoo Tram Lead. Helping to load and unload passengers, personal items and making sure guests are safely secure. Also resolving issues with customers.

Languages

Spanish
Professional

Timeline

Zoo Tram Lead

Monroe County
05.2019 - Current

Lead Housekeeping Supervisor

Rochester Marriott Airport Hotel
02.2015 - 10.2018

Housekeeper Supervisor

Rochester Marriott Airport Hotel
11.2008 - 01.2015

Housekeeper

Rochester Marriott Airport Hotel
07.2008 - 11.2008

New Product Line Spoiling and Packaging

Kodak de Mexico
11.2005 - 12.2006

Film Spooler and Packing Operator.

Kodak de Mexico S.A de C.V
02.2004 - 10.2005

Injection Molding Machine Operator

Kodak de Mexico S.A de C.V
10.1998 - 02.2004

Single Use Camera Assembler

Kodak de Mexico S.A de C.V
08.1997 - 10.1998

GED -

Greece Central School District

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