Delfina Ontiveros
Montgomery,IL
Summary
Dedicated Implementation Leader II motivated to maintain customer satisfaction and contribute to company success. Driven and motivated to provide outstanding customer service. Extensive knowledge in Microsoft Word, Powerpoint, Excel and Outlook. Excellent verbal and written communication in English and Spanish. Exceptional leader and Team-oriented. Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans to meet required effective dates.
Overview
8
8
years of professional experience
Work History
Implementation Leader
Metlife
Aurora, IL
06.2022 - Current
- Ensured compliance with industry regulations while implementing new systems.
- Resolved any conflicts that arose between stakeholders during implementations.
- Managed the implementation of system changes, including testing and training users.
- Developed comprehensive documentation for all projects, including process flows.
- Tracked key performance indicators related to implemented systems or processes.
- Maintained close communication with clients throughout the implementation process.
- Prepared detailed project plans, incorporating activity definitions, task sequencing layouts, resource requirements, and timeframe estimates.
- Identified, addressed and either resolved or escalated project issues.
Integrated Solutions Consultant
AT&T
Lyons, IL
07.2020 - 06.2022
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Negotiated and closed deals with minimal oversight.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Assistant Store Manager
AT&T
South Elgin, IL
05.2019 - 07.2020
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Retail Sales Consultant
AT&T
Aurora, Il
10.2016 - 05.2019
- Sell all products and services offered by AT&T
- Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Trained new employees on company customer service policies and service level standards
Education
High School Diploma -
Fontana High School
Fontana, CA06-2011
Some College (No Degree) - Kinesiology
Elgin Community College
Elgin, ILSkills
- Knowledge of Product Features
- Sales Campaign Development
- Sales Presentations
- Business Development
- Sales Force
- Microsoft Office
- Work Planning and Prioritization
- Customer Needs Assessment
- Documentation And Reporting
- Schedule Management
- Technology Implementation
- Attention to Detail
- Advanced knowledge in Dental, Vision, Life, STD/LTD coverages
Accomplishments
- 2019 Summit Winner for AT&T
- Hightest driving store for sales.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Implementation Leader
Metlife
06.2022 - Current
Integrated Solutions Consultant
AT&T
07.2020 - 06.2022
Assistant Store Manager
AT&T
05.2019 - 07.2020
Retail Sales Consultant
AT&T
10.2016 - 05.2019
High School Diploma -
Fontana High School
Some College (No Degree) - Kinesiology
Elgin Community College