Delfina Reynoso
Health Center Supervisor
Orosi,CA
Summary
Front office supervisor/referrals with 15 years of experience. Skilled at providing guidance, support and assistance. Dedicated to fostering efficient and accurate office operations through superior attention to detail and excellent business acumen. Multitasks effectively and motivate coworkers to achieve high standard of communication.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Health Center Supervisor
Family Health Care Network
04.2023 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Supervisor/Patient Referral Coordinator
Kings Industrial
11.2017 - 04.2023
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Trained a variety of staff on referral and intake process.
- Linked families to relevant community support to meet non-medical needs.
- Scheduled appointments with specialists on behalf of clients.
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Workers Comp Coordinator
Adventist Health Job Care
05.2008 - 11.2017
- Increased customer satisfaction by resolving issues.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
Education
Front/Back Office Certificate - Healthcare
Visalia Adult School
Visalia, CA 12.1999 - 06.2000
Bachelors - Health Administration
University of Arizona
Tucson, AZ 07.2018 - Current
Skills
Multi-line telephone operation
Notetaking and documentation
Appointment Scheduling
Medical terminology
Scheduling Software
Physician Authorizations
Written and verbal communication
Data Entry
Problem-Solving
Critical Thinking
Teambuilding
Active Listening
Teamwork and Collaboration
Office administration
Timeline
Health Center Supervisor
Family Health Care Network
04.2023 - Current
Bachelors - Health Administration
University of Arizona
07.2018 - Current
Supervisor/Patient Referral Coordinator
Kings Industrial
11.2017 - 04.2023
Workers Comp Coordinator
Adventist Health Job Care
05.2008 - 11.2017
Front/Back Office Certificate - Healthcare
Visalia Adult School
12.1999 - 06.2000