Delia Diaz
Los Angeles,CA
Summary
Self-motivated professional highly experienced in guest services, client services and healthcare front desk professional with 8+ years of experience supporting high-volume, customer-facing environments including veterinary care, dental healthcare, hospitality, and retail. Skilled in patient and client intake, scheduling, payment processing, accurate data entry, and confidential record handling. Known for calm communication, strong organization, and reliability in structured, team-oriented settings. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Front Desk Receptionist
West La Dogs
Los Angeles, CA
08.2021 - Current
- Manage front desk operations for a high-volume dog daycare, including client check-in/out, scheduling, payments, and record accuracy
- Answer multi-line phones, respond to inquiries, and communicate policies and procedures clearly to clients
- Enter and maintain client and pet records using a computer system, Google Docs, and spreadsheets
- Process payments and balance cash drawer with attention to accuracy
- Coordinate with daycare staff to ensure feeding schedules, grooming, and medical needs are met
- Conduct facility tours and educate clients on services and amenities
- Maintain a clean, organized, and welcoming reception area
- Walk multiple dogs and administer medications on set schedules
- Occasionally step in to bathe canines
- Use time management to complete day-to-day duties accurately and efficiently.
Front-of-House Staff / Barista
Bakery Lorraine
Los Angeles, TX
09.2020 - 07.2021
- Assisted customers in a fast-paced food service environment while maintaining quality and cleanliness standards
- Prepared beverages, gathered orders, restocked inventory, and bused tables
- Demonstrated time management, multitasking, and consistency under pressure
- Interacted with customers to provide excellent service and take orders
- Handled cash register transactions accurately and efficiently
Customer Service Associate / In-Store Shopper
Dillard's, Inc
San Antonio, TX
05.2019 - 08.2020
- Provided in-store and online customer support, resolving issues efficiently
- Processed transactions, managed customer accounts, and handled gift wrapping during peak seasons
- Fulfilled and documented online orders using inventory spreadsheets
- Maintained accurate cash handling and register procedures
- Assisted customers with returns, exchanges, refunds, and other transactions as needed
Breakfast Attendant
Best Western Plus Hotel
San Antonio, TX
07.2019 - 02.2020
- Delivered guest service in a hospitality setting with attention to cleanliness and food safety
- Prepared, monitored, and restocked breakfast items to meet quality and temperature standards
- Prepared and arranged breakfast items for hotel guests each morning
- Set up and dismantled breakfast buffet stations daily for efficiency
- Trained new staff on breakfast service procedures and best practices
Desk Clerk /Front Desk Receptionist
Woof Gang Bakery & Grooming
San Antonio, TX
07.2018 - 09.2019
- Scheduled grooming and care services while assisting customers at the front desk
- Answered phones and emails professionally
- Baked, prepared, and packaged pet treats to maintain retail inventory
- Collaborated with grooming staff to ensure smooth daily operations
- Updated guest profiles with contact information and preferences
- Supported daily operations through cleaning, restocking, and customer communication
Food & Beverage Supervisor / Front Desk Concierge
La Quinta Inn & Suites
San Antonio, TX
08.2015 - 04.2019
- Supervised food and beverage operations while supporting front desk and guest services
- Coordinated private events, meetings, and group reservations
- Assisted with inventory ordering, compliance, and quality control
- Built positive guest relationships and supported daily hotel operations
- Trained and mentored staff on service standards and menu knowledge
- Audited cash drawers at the end of each shift to verify accuracy of transactions
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards
Dental Assistant
Private Dental Practice
San Antonio, TX
04.2015 - 08.2016
- Assisted chair side during dental procedures while ensuring patient comfort and safety
- Prepared treatment rooms and sterilized instruments following infection-control protocols
- Supported patient intake, basic charting, and appointment flow
- Maintained patient confidentiality in compliance with HIPAA standards
Education
Thomas Edison High School
San Antonio, TXSome College (No Degree) - Environmental Science
San Antonio College
San Antonio, TXSkills
- Front Desk & Reception Operations
- Patient & Client Intake
- Appointment Scheduling & Calendar Management
- HIPAA & Confidentiality Awareness
- Payment Processing & Cash Handling
- Data Entry & File Organization
- Multi-Line Phone Systems
- Customer & Patient Communication
- Google Docs, Google Sheets, Microsoft Office
- POS Systems
- Animal Care & Client Education
- Record management
- Training and mentoring
- Time management
- Attention to detail
- Problem solving
- Team collaboration
Certification
- Drivers license
- Food Handler Certification (ServSafe)
- TABC Alcohol Seller Certification
Timeline
Front Desk Receptionist
West La Dogs
08.2021 - Current
Front-of-House Staff / Barista
Bakery Lorraine
09.2020 - 07.2021
Breakfast Attendant
Best Western Plus Hotel
07.2019 - 02.2020
Customer Service Associate / In-Store Shopper
Dillard's, Inc
05.2019 - 08.2020
Desk Clerk /Front Desk Receptionist
Woof Gang Bakery & Grooming
07.2018 - 09.2019
Food & Beverage Supervisor / Front Desk Concierge
La Quinta Inn & Suites
08.2015 - 04.2019
Dental Assistant
Private Dental Practice
04.2015 - 08.2016
Thomas Edison High School
Some College (No Degree) - Environmental Science
San Antonio College