Delia Gomez
Sacramento,CA
Summary
Hardworking Front End Supervisor proficient in risk mitigation, personnel management and financial oversight. Adept at recruiting and training top talent and mentoring to optimize team performance. Offering 10 years of leadership and administrative support expertise. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Costco
Citrus Heights, CA
06.2023 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 17 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained transaction security by verifying payment cards against identification.
Assistant Front End Manager
Costco
Cal Expo
04.2019 - 06.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Maintained accurate records of sales and financial transactions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Monitored cash drawers in 17 checkout stations to verify adequate cash supply
Night Receiving Manager
Costco
Cal Expo
07.2021 - 07.2022
- Unloaded, sorted and stored incoming merchandise.
- Managed inbound receiving departments.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Gathered and processed merchandise returns.
Bakery Manager
Costco
Cal Expo
07.2018 - 04.2019
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Bakery Manager
Costco
Tracy, CA
08.2017 - 04.2018
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Monitored inventory levels and identified opportunities for cost savings.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
Bakery Supervisor
Costco
East Stockton Blvd
01.2014 - 08.2017
- Oversaw bakery department, supervised staff and delegated daily tasks.
- Established proper procedures for waste management, sanitation, food handling and safety.
- Performed opening and closing duties for department.
- Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
- Greeted customers, answered questions and provided great customer experiences.
Front End Supervisor
Costco
East Stockton Blvd
05.2013 - 01.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
No Degree - General Studies
Cosumnes River College
Sacramento, CASkills
- Administrative Support
- Employee Scheduling
- Policy Implementation
- Performance Management
- Task Delegation
- Employee Performance Evaluations
- Recruiting and Interviewing
- Customer Service
- Complaint Resolution
Certification
Food Certification.
Food Certified
I'm able to do the SSOP Ancillary Department checks.
Timeline
Front End Supervisor
Costco
06.2023 - Current
Night Receiving Manager
Costco
07.2021 - 07.2022
Assistant Front End Manager
Costco
04.2019 - 06.2023
Bakery Manager
Costco
07.2018 - 04.2019
Bakery Manager
Costco
08.2017 - 04.2018
Bakery Supervisor
Costco
01.2014 - 08.2017
Front End Supervisor
Costco
05.2013 - 01.2014
No Degree - General Studies
Cosumnes River College