Heidi Tatro
Supervisor
Rutland,VT
Summary
Dedicated Front End Supervisor with a proven track record in customer service and satisfaction. Skilled in effective planning, problem-solving, and workflow management to enhance operational efficiency.
Overview
34
34
years of professional experience
Work History
Front End Supervisor
Brewfest Beverage
02.2018 - Current
- Worked closely with management and sales representatives to ensure complete client satisfaction.
- Trained staff in the best procedures to maintain a pleasant experience for clients as well as employees.
- Handled multiple customer transactions daily with accuracy and efficiency.
- Worked with clients via telephone and email to complete large orders for their businesses.
- Resolved customer inquiries and escalated issues, ensuring high satisfaction rates through effective communication.
- Handled monthly sales and set pricing for those sales.
- Ordered and received products and supplies necessary to keep business running smoothly and effectively.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
Front End Supervisor
Price Chopper Golub
09.2014 - 11.2017
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices and customer service standards.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Coordinated scheduling and task assignments for front-end staff to enhance productivity.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Collaborated with management to strategize promotions and events that increased customer engagement.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Sales and Shipping Associate
The UPS Store Inc.
11.1991 - 07.2008
- Worked with customers to ensure their needs were met to their highest satisfaction.
- Handled front end operations such as cash and credit transactions, ordering, and maintaining a clean and organized workplace.
- Managed shipping logistics, ensuring timely dispatch of packages and adherence to delivery schedules.
- Coordinated with suppliers and vendors to streamline inventory management and optimize stock levels.
- Trained new associates on operational procedures and safety protocols for warehouse efficiency.
- Implemented process improvements that reduced shipping errors and enhanced customer satisfaction.
- Supervised daily operations, maintaining workflow efficiency and resolving any logistical challenges.
- Packed and labeled boxes with maximum efficiency.
Education
Associate of Science - Computer Information Science
Everest University
Orlando, FL07-2015
Skills
- Customer service and satisfaction
- Problem-solving skills
- Multitasking and prioritizing
- Workflow management
- Administrative skills
- Administrative support
- Effective planning
- File management
- Critical thinking
- Problem anticipation and resolution
- Cash handling and reconciliation
- Basic computer and software skills
Timeline
Front End Supervisor
Brewfest Beverage
02.2018 - Current
Front End Supervisor
Price Chopper Golub
09.2014 - 11.2017
Sales and Shipping Associate
The UPS Store Inc.
11.1991 - 07.2008
Associate of Science - Computer Information Science
Everest University