Heidi Tatro
Supervisor
Rutland,VT
Summary
Dedicated Front End Supervisor with a proven track record in customer service and satisfaction. Skilled in effective planning, problem-solving, and workflow management to enhance operational efficiency.
Overview
34
34
years of professional experience
Work History
Front End Supervisor
Brewfest Beverage
199 Main St., Ludlow, VT
02.2018 - Current
- Worked closely with management and sales representatives to ensure complete client satisfaction.
- Trained staff in the best procedures to maintain a pleasant experience for clients as well as employees.
- Handled multiple customer transactions daily with accuracy and efficiency.
- Worked with clients via telephone and email to complete large orders for their businesses.
- Resolved customer inquiries and escalated issues, ensuring high satisfaction rates through effective communication.
- Handled monthly sales and set pricing for those sales.
- Ordered and received products and supplies necessary to keep business running smoothly and effectively.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
Front End Supervisor
Price Chopper Golub
38 Rutland Shopping Plaza, Rutland, VT 05701
09.2014 - 11.2017
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices and customer service standards.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Coordinated scheduling and task assignments for front-end staff to enhance productivity.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Collaborated with management to strategize promotions and events that increased customer engagement.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Sales and Shipping Associate
The UPS Store Inc.
405 Western Ave. South Portland, Me 04106
11.1991 - 07.2008
- Worked with customers to ensure their needs were met to their highest satisfaction.
- Handled front end operations such as cash and credit transactions, ordering, and maintaining a clean and organized workplace.
- Managed shipping logistics, ensuring timely dispatch of packages and adherence to delivery schedules.
- Coordinated with suppliers and vendors to streamline inventory management and optimize stock levels.
- Trained new associates on operational procedures and safety protocols for warehouse efficiency.
- Implemented process improvements that reduced shipping errors and enhanced customer satisfaction.
- Supervised daily operations, maintaining workflow efficiency and resolving any logistical challenges.
- Packed and labeled boxes with maximum efficiency.
Education
Associate of Science - Computer Information Science
Everest University
Orlando, FL07-2015
Skills
- Customer service and satisfaction
- Problem-solving skills
- Multitasking and prioritizing
- Workflow management
- Administrative skills
- Administrative support
- Effective planning
- File management
- Critical thinking
- Problem anticipation and resolution
- Cash handling and reconciliation
- Basic computer and software skills
Timeline
Front End Supervisor
Brewfest Beverage
02.2018 - Current
Front End Supervisor
Price Chopper Golub
09.2014 - 11.2017
Sales and Shipping Associate
The UPS Store Inc.
11.1991 - 07.2008
Associate of Science - Computer Information Science
Everest University