Fabianny Burgos Morffe
Yonkers,NY
Summary
With over 7 years of experience, including a key role at ShopRite, I excel in customer satisfaction and tech support, blending problem-solving skills with a proven track record in team motivation. Leveraging computer proficiency and a positive approach, I've significantly enhanced customer loyalty and team efficiency, embodying a commitment to excellence and innovation.
Overview
8
8
years of professional experience
Work History
Front End Supervisor
ShopRite
07.2019 - Current
- Demonstrated ability to anticipate needs and provide efficient solutions.
- Helped 100+ customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new team member, sharing best practices and ensuring smooth onboarding.
- Resolved customers complaints while prioritizing customer satisfaction and loyalty.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Customer Service Cashier
The Parrot Restaurant
05.2017 - 10.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma - General Studies
Yonkers High School
Yonkers, NY06.2018
Skills
- Costumer service associate with 7 years of experience in customer satisfaction, tech support and customer relationship management
- Employee motivation
- Team building and motivation
- Computer proficiency
- Problem anticipation and resolution
Languages
English and Spanish
Professional Working
Timeline
Front End Supervisor
ShopRite
07.2019 - Current
Customer Service Cashier
The Parrot Restaurant
05.2017 - 10.2021
High School Diploma - General Studies
Yonkers High School
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