Leslie Montesdeoca
Chicago,IL
Summary
Proven track record in enhancing customer satisfaction and streamlining workflow, demonstrated at Tony’s Finer Foods. Skilled in cash register operation and adept at problem-solving, consistently achieving positive outcomes in high-stress situations. Excelled in multitasking and fast-paced environments, significantly improving client relations and operational efficiency.
Overview
4
4
years of professional experience
Work History
Front End Supervisor
Tony’s Finer Foods
2023.01 - 2024.08
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Cashier / Receptionist
Mexican Food Factory
2022.03 - 2023.11
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Costumer Service Representative
Cardenas Markets
2021.08 - 2022.03
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Event Staff Supervisor
Monterreysecurity
2021.01 - 2022.03
- Maintained and distributed information for functions and events.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Assisted event manager in achieving revenue goals set for events and catering.
- Created, maintained and distributed event orders.
Education
High School Diploma -
Aspira Business And Finance High School
Chicago, IL08.2021
Skills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
- Costumer satisfaction
- Answering phone calls
- Multitasking
- Fast working mode
- Open to learn more
- Bilingual
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front End Supervisor
Tony’s Finer Foods
2023.01 - 2024.08
Cashier / Receptionist
Mexican Food Factory
2022.03 - 2023.11
Costumer Service Representative
Cardenas Markets
2021.08 - 2022.03
Event Staff Supervisor
Monterreysecurity
2021.01 - 2022.03
High School Diploma -
Aspira Business And Finance High School
Similar Profiles
Chasidy MattoxChasidy Mattox
Sales Associate/Marketing Ambassador at Spec's Wines, Spirits & Finer FoodsSales Associate/Marketing Ambassador at Spec's Wines, Spirits & Finer Foods
Henry JacksonHenry Jackson
Inventory Control Clerk at Jake's Finer FoodsInventory Control Clerk at Jake's Finer Foods
Taylor BomanTaylor Boman
Third Year Apprentice Butcher at Londrigan Finer FoodsThird Year Apprentice Butcher at Londrigan Finer Foods