Leslie Montesdeoca
Chicago,IL
Summary
Proven track record in enhancing customer satisfaction and streamlining workflow, demonstrated at Tony’s Finer Foods. Skilled in cash register operation and adept at problem-solving, consistently achieving positive outcomes in high-stress situations. Excelled in multitasking and fast-paced environments, significantly improving client relations and operational efficiency.
Overview
4
4
years of professional experience
Work History
Front End Supervisor
Tony’s Finer Foods
01.2023 - 08.2024
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Cashier / Receptionist
Mexican Food Factory
03.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Costumer Service Representative
Cardenas Markets
08.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Event Staff Supervisor
Monterreysecurity
01.2021 - 03.2022
- Maintained and distributed information for functions and events.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Assisted event manager in achieving revenue goals set for events and catering.
- Created, maintained and distributed event orders.
Education
High School Diploma -
Aspira Business And Finance High School
Chicago, IL08.2021
Skills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
- Costumer satisfaction
- Answering phone calls
- Multitasking
- Fast working mode
- Open to learn more
- Bilingual
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front End Supervisor
Tony’s Finer Foods
01.2023 - 08.2024
Cashier / Receptionist
Mexican Food Factory
03.2022 - 11.2023
Costumer Service Representative
Cardenas Markets
08.2021 - 03.2022
Event Staff Supervisor
Monterreysecurity
01.2021 - 03.2022
High School Diploma -
Aspira Business And Finance High School
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