Kendra Stauffacher
Farmington,NH
Summary
I am looking to obtain stable employment where I can show excellent customer service while upholding all company policies and standards.
Overview
6
6
years of professional experience
Work History
Front End Supervisor
Ocean State Job Lot
Portsmouth, New Hampshire
06.2024 - 07.2024
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Resolved customer complaints in a professional manner.
- Processed returns and exchanges according to company policies.
- Trained new employees in customer service techniques and store policies.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Maintained positive relationships with vendors to secure best pricing available for products sold at the front end.
- Ensured adequate staffing levels during peak business hours.
Merchandise Manager
Dollar Tree
Portsmouth, NH
01.2018 - 04.2024
- Implemented loss prevention strategies including monitoring security cameras, implementing check-out procedures.
- Assisted customers in selecting appropriate items based on their individual needs.
- Negotiated with vendors to obtain favorable terms, pricing, and delivery schedules.
Education
Some College (No Degree) - Fashion Merchandising
Southern NewHampshire University
Manchester, NHSkills
- Complaint resolution
- File Management
- Administrative Support
- Cash counting
- Customer Service
- Cash Handling Accuracy
- Cash Handling
- Operations
- Order Management
- Display Setup
- Relationship building and management
- Administrative Skills
- Problem-solving skills
- Vendor Management
- Hospitality services
- Opening and closing procedures
- Performance Improvement
- Effective Planning
- Team Supervision
- Employee Motivation
- Cash Register Operation
Timeline
Front End Supervisor
Ocean State Job Lot
06.2024 - 07.2024
Merchandise Manager
Dollar Tree
01.2018 - 04.2024
Some College (No Degree) - Fashion Merchandising
Southern NewHampshire University
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