Delia Gutierrez
Bakersfield,CA
Summary
Talent acquisition professional with over five years of experience in developing and executing effective recruiting strategies in agency and on-site environments. Expertise in sourcing, screening, offer negotiations, placement, and onboarding processes. Proven ability to deliver exceptional customer service while enhancing recruitment efficiency. Seeking opportunities to expand knowledge in administrative functions and management skills.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Qualfon Call Center
08.2024 - 01.2026
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Lead Staffing Coordinator
Workforce Staffing
11.2023 - 08.2024
- Negotiated competitive salary packages, achieving successful placements and client satisfaction.
- Established relationships with local colleges to source qualified interns and entry-level candidates.
- Evaluated and refined recruitment processes, integrating feedback from hiring managers to enhance efficiency.
- Optimized job postings for search engine visibility, attracting a diverse pool of skilled applicants.
- Maintained accurate records of recruiting activities, ensuring compliance with federal and state regulations.
- Increased employee retention through regular performance evaluations and constructive feedback.
- Implemented data-driven strategies to identify top talent for critical organizational positions.
Staffing Recruiter
ReadyWork Inc
11.2021 - 08.2023
- A dedicated recruiter in identifying hiring needs and filling job openings. The responsibilities of a recruiter include identifying future hiring needs, designing job descriptions, sourcing candidates through databases and social media, conducting interviews, filing paperwork. Interviews candidates via telephone, video, and/or in person. Screen candidates using skill assessments, reference checks etc. Communicate with candidates from the initial interview to placement. Develop and manage a recruiting pipeline for high volume placements. Assist with hiring, training, and onboarding of new employees.
Staffing Recruiter
Esparza Enterprises
04.2020 - 11.2021
- Sourcing and screening candidates, coordinating the interview process, and facilitating offers and employment negotiations, all while ensuring candidates have a pleasant experience. Able to understand and adhere to onboarding deadlines. Monitor staffing shortfalls and submit weekly reports to management. Report job vacancies and scheduling problems to the human resources supervisor.
Talent Acquisition/On Site Recruiter
Recana Staffing
06.2018 - 11.2019
- Internal recruiting: collaborated with hiring managers to create jobs ads for current job openings. Advertised job openings, designed and implemented employee referral programs. Interviewed and evaluated candidates. Network with local partners and attends job fairs. Use recruitment technology and social media tools. Coordinate on-site and external drug testing efforts. Assist with the completion of workers compensation claims. Provide services that consistently delight our clients and employees. Knowledge of common Human Resources principles, practices and metrics related to talent acquisition.
Education
Leuzinger High School
Hawthorne, CASkills
- Fluent in Spanish
- Supervisory skills
- Recruitment and talent acquisition
- Team collaboration
- Interviewing techniques
- Problem solving
- Adaptability
- Dependability
- Warehouse management systems
- High-volume staffing strategies
- Candidate sourcing expertise
- Proficient in Microsoft Office and Google Sheets
- Knowledge of ICIMS and TempWorks
Timeline
Call Center Representative
Qualfon Call Center
08.2024 - 01.2026
Lead Staffing Coordinator
Workforce Staffing
11.2023 - 08.2024
Staffing Recruiter
ReadyWork Inc
11.2021 - 08.2023
Staffing Recruiter
Esparza Enterprises
04.2020 - 11.2021
Talent Acquisition/On Site Recruiter
Recana Staffing
06.2018 - 11.2019
Leuzinger High School
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