Delia Jones
Mondelez (DHL)
Hampton,GA
15
years of professional experience
Results-driven Operations Supervisor skilled in optimizing workflow and service quality through robust process improvements. Successfully managed a team of 20+, cultivating a positive workplace culture that prioritized employee engagement and teamwork. Committed to applying performance management techniques to achieve departmental goals and enhance operational effectiveness. A strategic thinker with a passion for fostering growth and continuous improvement within teams.
Work History
Operations Supervisor
1 Year 10 Months- Oversee daily operations to ensure efficient workflow and high-quality service delivery.
- Implemented process improvements that enhanced operational efficiency, resulting in cost savings.
- Led a team of 20+ staff members, providing guidance and support to meet performance targets and achieve departmental goals.
- Conduct regular performance reviews and provided constructive feedback to promote professional development.
- Monitor key performance indicators (KPIs) to assess operational effectiveness and identify areas for improvement.
- Foster a positive work environment by promoting teamwork and employee engagement initiatives.
- Manage conflict resolution among team members, ensuring a collaborative and productive workplace.
- Develop and execute action plans to address operational challenges and improve overall performance.
Group Coordinator Lead
7 Years 6 Months- Identify all issues in team and provide continuous support to all members according to operating standards.
- Managed team of 15-20 associates. Trained several people including supervisors and other leads on tasking.
- Manage and prioritize all production processes and implement all production plans. Daily operational review board.
- Supervise effective working of production personnel and prepare effective production schedules and ensure compliance to all company policies.
- Prepared necessary paperwork and administered all invoices on spreadsheets, and maintained records of all documents.
- Manage Operations work flow.
Team Trainer/ Forklift Operator
3 Years 7 Months- Checked products appearance per standard work procedures while meeting all quality standards.
- Verified product part numbers and placed parts in appropriate shipping containers.
- Resolved assembly problems by altering dimensions to meet specifications, notified the supervisor to obtain additional resources.
CNA - Certified Nursing Assistant
1 Year 7 Months- Assist 15+ residents each shift with daily living activities, ensuring they're on time for all meals and activities.
- Ensure Residents took meds on time.
- Provide social and emotional support to improve residents' morale. Establish rapport with team members, residents, and families.
- Help residents with daily hygiene, including showering; oral and peri care; incontinence care; and minimizing rashes, sores, and soiling.
- Support residents with field trips, arts and crafts, music, games, and reading activities.
Education
AAS - Master Cosmetology
CNA License - Medical
Diploma - General Studies
Skills
Red Prairie
Blue Yonder
Kronos
LMS
Scheduling
Shipping
Receiving
Tasking
Personal Information
Title: Operations Supervisor | Group Coordinator Lead | Team Trainer/ Forklift Operator | CNA - Certified Nursing Assistant
Timeline
Operations Supervisor
Mondelez (DHL)
12.2024 - CurrentRead More
Group Coordinator Lead
Duracell (DHL)
06.2017 - 12.2024Read More
Team Trainer/ Forklift Operator
Lacks Trim Systems
11.2012 - 06.2016Read More
CNA - Certified Nursing Assistant
Heather Hills Retirement Home
04.2012 - 11.2013Read More
East Kentwood High School
Diploma from General Studies
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Grand Rapids Community College
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Advance Medical
CNA License from Medical
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Paul Mitchell the School-Atlanta
AAS from Master Cosmetology
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