DELIA ORTIZ
Fort Myers,FL
Summary
Results-driven Customer Service Professional with over 16 years in RV dealership service and retail. As an RV Service Coordinator, managed customer calls, scheduled appointments, and ensured smooth service operations. Demonstrates strong communication, organization, and multitasking skills.
Overview
17
17
years of professional experience
Work History
Service Coordinator
Camping World RV Dealership
Fort Myers, FL
04.2017 - 09.2026
- Scheduled and coordinated RV service appointments.
- Provided timely updates to customers on RV repairs and service status, enhancing customer satisfaction.
- Facilitated appointment changes and addressed service department inquiries, ensuring clear communication and efficient service.
- Coordinated customer requests, phone calls, and appointments, optimizing workflow in a fast-paced environment.
- Answered incoming customer phone calls and assisted with service-related questions.
- Communicated with service advisors, technicians, and other departments regarding customer needs.
- Maintained accurate appointment and customer information.
- Provided professional and friendly customer service in a busy dealership environment.
RV Detailer
Palm RV
Fort Myers, FL
04.2015 - 02.2017
- Cleaned and detailed new and used RVs inside and outside.
- Prepared RVs for customer delivery, ensuring readiness and presentation quality.
- Prepared RVs for dealership shows and special events, enhancing overall display appeal.
- Prepared RVs for customer delivery after purchase.
- Maintained cleanliness and presentation of RVs in dealership inventory, contributing to positive customer impressions.
- Worked efficiently to complete detailing assignments on schedule.
Convenience Store Cashier
7-Eleven
Fort Myers, FL
01.2013 - 03.2015
- Delivered friendly customer service to enhance customer experience in fast-paced convenience store.
- Provided friendly customer service in a fast-paced convenience store.
- Guided customers with purchases and answered questions to facilitate transactions.
- Helped ensure products were properly stocked and available for customers.
- Stocked merchandise and maintained organized displays.
- Ensured proper stocking of products to maximize availability for customers.
Part-Time Supervisor
Bealls Outlet
Fort Myers, FL
01.2010 - 01.2013
- Supervised daily store operations and coordinated employee activities to ensure smooth workflow.
- Operated a cash register and assisted customers with purchases.
- Assisted in recovering store layout after busy periods to enhance shopping experience., organization, and general cleanliness.
- Helped maintain an organized and customer-friendly retail environment.
- Helped with store recovery, organization, and general cleanliness.
- Guided customers in locating merchandise and addressed inquiries to enhance shopping experience.
- Unloaded merchandise trucks and prepared new inventory for the sales floor.
Skills
- Appointment Scheduling
- Customer Follow-Up
- Telephone Communication
- RV Service Department Experience
- Customer Service
- Cash Register / POS Systems
- Retail Operations
- Inventory & Stocking
- Store maintenance
- Time Management
- Multitasking
- Organization
- Teamwork
- Professional Communication
Timeline
Service Coordinator
Camping World RV Dealership
04.2017 - 09.2026
RV Detailer
Palm RV
04.2015 - 02.2017
Convenience Store Cashier
7-Eleven
01.2013 - 03.2015
Part-Time Supervisor
Bealls Outlet
01.2010 - 01.2013