Delia Peterfi
Westland,MI
Summary
Motivated college student pursuing an Associates Degree in Business Administration. Highly organized, dependable, and driven, with experience balancing multiple priorities in fast-paced settings. Known for strong customer service skills, accurate cash-handling, and a positive, team-focused attitude. Eager and quick to learn, adaptable, and committed to delivering excellent service in roles that value strong communication and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Cashier
Vintage Market
11.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Processed refunds and exchanges in accordance with company policy.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Customer Service Associate
Dairy Queen
05.2023 - 11.2024
- Maintained a high level of product knowledge, providing accurate information to customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
Education
Associate Degree in Business Administration -
Schoolcraft College
Livonia06-2025
Associate Degree in Business Administration -
Schoolcraft College
Livonia, MI05-2027
Skills
- Customer Service
- Cash Handling
- Visual Merchandising
- Work ethic and integrity
- Organized
- Patience and Empathy
- Attention to Detail
- Quality Assurance
LANGUAGES
Romanian - Native or Bilingual
Spanish - Professional Working
Timeline
Cashier
Vintage Market
11.2024 - Current
Customer Service Associate
Dairy Queen
05.2023 - 11.2024
Associate Degree in Business Administration -
Schoolcraft College
Associate Degree in Business Administration -
Schoolcraft College
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