DELIA SOTO
PHOENIX,AZ
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Contract Management Business Planning Waste Reduction Priority Management Supervising Employees Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
13
13
years of professional experience
2
2
Languages
Work History
SUPERVISOR
VERDE CLEAN
07.2021 - 02.2023
- AVE AND PEORIA ROAD, Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives and communication goals
- Worked with management team to implement proper division of responsibilities
- Set overall vision and provided team leadership
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
Bilingual CSR
Maximus
Phoenix, AZ
04.2021 - 04.2022
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided backup support for organizational leadership.
- Developed and updated databases to handle customer data.
REMOTE Customer Service Representative
Epiq Systems
Phoenix, AZ
10.2019 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Manager
Reach Out Healthcare America
Deer Valley, AZ
04.2010 - 11.2012
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
Education
GED -
Maricopa Community Colleges - Rio Salado Community College
Skills
Spanishundefined
Timeline
SUPERVISOR
VERDE CLEAN
07.2021 - 02.2023
Bilingual CSR
Maximus
04.2021 - 04.2022
REMOTE Customer Service Representative
Epiq Systems
10.2019 - 03.2021
Customer Manager
Reach Out Healthcare America
04.2010 - 11.2012
GED -
Maricopa Community Colleges - Rio Salado Community College
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