Delia Pena
Westminster,CA
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Rays Credit
Orange, CA
06.2011 - Current
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answer incoming calls and emails in an efficient manner
- Identify customer questions, concerns, and overall needs
- Provide accurate answers and solutions to customer queries
- Redirect customers to appropriate teams and/or departments as needed
- Help sales team generate leads, identify potential leads and forward to sales reps
- Check voicemail inboxes and return calls in a timely manner
- Develop professional relationships with ongoing customers through excellent customer service
- Follow-up with callers on question resolution status
- Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
- Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
- Follow company communication procedures, policies, and guidelines always
- Perform each duty above with our customers’ satisfaction as the number one priority
Skills
- Complaint resolution
- Sales expertise
- Order Fulfillment
- Inbound and Outbound Calling
- Creative problem solving
- Strategic sales knowledge
Bilingual
Fluent in English and Spanish
Timeline
Customer Service Representative
Rays Credit
06.2011 - Current