Delia Sanchez
Oklahoma City,OK
Summary
Experienced customer service representative focused on enhancing service quality and customer satisfaction. Strong skills in transaction processing, complaint resolution. Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Sam's Club
Oklahoma City, OK
11.2018 - 06.2021
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and service requests efficiently.
- Handled cash and credit transactions while maintaining register accuracy.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
Tax Preparer
Liberty Tax Service
Oklahoma City, OK
01.2015 - 05.2018
- Prepared and filed individual and business tax returns, ensuring compliance with federal and state regulations.
- Reviewed client financial documents to verify accuracy and completeness of information provided.
- Educated clients on tax strategies and deductions to optimize their tax outcomes.
- Mentored junior staff on tax preparation processes and software usage, enhancing team performance.
- Led initiatives to enhance customer service quality, resulting in increased client satisfaction ratings during peak seasons.
Optician
Eyemasters
Oklahoma City, OK
01.2008 - 05.2012
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Streamlined inventory management processes to improve product availability and reduce wait times.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Collaborated with optometrists to address complex vision problems and enhance patient care.
- Analyzed customer feedback to identify areas for service enhancement and operational efficiency.
Education
High School Diploma -
Capitol Hill High School
Oklahoma City, OK05-2003
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Drawer management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Sam's Club
11.2018 - 06.2021
Tax Preparer
Liberty Tax Service
01.2015 - 05.2018
Optician
Eyemasters
01.2008 - 05.2012
High School Diploma -
Capitol Hill High School