DeLicia Coleman
Durham,NC
Summary
Dependable Job Title serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Patient Service Associate
DPC Durham Pediatrics
11.2022 - Current
- Cultivated a positive atmosphere within the clinic by actively participating in staff meetings, trainings, and contributing to ongoing process improvement initiatives.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
PATIENT TRANSPORTER
DUKE UNIVERSITY HOSPITAL
09.2021 - 11.2022
- Provide excellent customer service with nurses and patients while ensuring their travel to and from destinations is expedient and safe
- Assist with moving and positioning patients as they attend their appointments and provide effective and efficient communication
- Assist with training other staff members and assist with resolving any discrepancies of patient mobility
- Assist coworkers with assignments as necessary to ensure the timeliness of patient travel to destinations.
FOOD SERVICE WORKER
ARAMARK
10.2017 - 09.2021
- Resolved customer complaints while providing excellent customer service
- Assist with the day to day production especially during peak hours of operations
- Participate with disinfecting work surfaces and maintaining supplies
- Offered alternative food options for persons with allergies while ensuring effective communication, professional socialization, and soft skills
- Worked as a Quality Assurance Processor and decontaminated N95 masks and PAPR hoods, ensured chemical indicator placement and reading of the biological indicator
- This process was necessary to release the decontaminated masks and hoods
- Provided quality assurance checks on the Bioquell machine, placed the vaporized hydrogen peroxide appropriately while ensuring the safety of staff members
- Worked as a team player and assisted in all daily tasks, delivered the completed masks and PAPR hoods to the Command Center
- Assured the documentation was timely and accurate.
RETAIL SUPERVISOR
NCCU
08.2012 - 05.2017
- Responsible for ensuring the staffing is viable for the restaurant while maintaining the integrity of the establishment
- Provide excellent customer service to employees and customers
- Actively participate in the daily operations on the front line with employees to maintain great customer satisfaction
- Responsible for prepping several food items ensuring the temperatures and volumes of food are available at all times
- Facilitate the ordering of perishables and goods needed for maintaining inventory
- Ensure the validity of goods received versus the purchasing order.
Food Service Worker
Alpine Bagels
08.2008 - 05.2012
Skills
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Professionalism and Etiquette
- Scheduling appointments
- Patient Registration
- Communicating to Patients and Families
- Clerical and Filing Support
Timeline
Patient Service Associate
DPC Durham Pediatrics
11.2022 - Current
PATIENT TRANSPORTER
DUKE UNIVERSITY HOSPITAL
09.2021 - 11.2022
FOOD SERVICE WORKER
ARAMARK
10.2017 - 09.2021
RETAIL SUPERVISOR
NCCU
08.2012 - 05.2017
Food Service Worker
Alpine Bagels
08.2008 - 05.2012
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