Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Delicia Woods

Ellenwood,GA

Summary

Dynamic leader focused on team collaboration and resource optimization. Experienced in training new employees and managing a team of 30+, consistently driving operational improvements and enhancing customer service outcomes.

Overview

10
10
years of professional experience

Work History

Supervisor

Maximus Global Services
Atlanta, GA
06.2023 - Current
  • Trained new staff on company policies and operational procedures for consistent performance.
  • Managed employee schedules to optimize resource allocation and meet operational needs.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised a team of 30+ employees in daily operations.

Shipping and Receiving Clerk

C. H. Robinson
Union City, Georgia
11.2021 - 06.2023
  • Processed incoming shipments and verified contents against packing lists.
  • Operated forklifts and pallet jacks to move materials within the warehouse.
  • Maintained accurate inventory records using warehouse management systems.
  • Assisted in training new staff on shipping procedures and best practices.

Customer Service Representative

Chime
Morrow, GA
02.2016 - 10.2021
  • Managed customer complaints to preserve positive relationships and enhance satisfaction.
  • Tracked customer interactions using CRM software for effective follow-up management.
  • Maintained organized records of customer interactions for accurate reference and reporting.
  • Provided comprehensive support to customers via phone, email, and chat channels.

Education

Associate of Arts - General Studies

Atlanta Area Technical College
Atlanta, GA
05-1990

Skills

  • Training and development
  • Team leadership
  • Resource management
  • Operational efficiency
  • Performance assessment
  • Customer relationship management
  • Task prioritization
  • Troubleshoot service issues
  • Professional demeanor
  • Team collaboration
  • Continuous improvement
  • Problem-solving
  • Analytical thinking
  • Process improvement
  • Staff development
  • Customer service
  • Training and mentoring
  • Conflict resolution
  • Goal oriented
  • Verbal and written communication
  • Decision-making
  • Time management

References

References available upon request.

Timeline

Supervisor

Maximus Global Services
06.2023 - Current

Shipping and Receiving Clerk

C. H. Robinson
11.2021 - 06.2023

Customer Service Representative

Chime
02.2016 - 10.2021

Associate of Arts - General Studies

Atlanta Area Technical College

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