Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Delijah Anderson

Delijah Anderson

Salesforce Administrator
Indianapolis,IN

Summary

Detailed Salesforce Administrator with 3 years of experience administering complex Salesforce solutions for sales and marketing management and development. Thoughtful troubleshooter with automation solution and integration experience. Collaborative, results-driven administrator supporting personnel in long-term data management and storage.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certifications

Work History

Salesforce Administrator & Sales Operations Analyst

SpringML, Inc
Indianapolis, IN
01.2020 - Current
  • Administer our internal Salesforce instance by implementing suggested enhancements from internal users, troubleshooting and correcting errors, building reports and dashboards, importing/exporting data, merging duplicate records, and building automation solutions such as workflows, processes, and flows
  • Create validation rules to ensure valid data is correctly entered, build Lightning record pages, and create custom objects, fields, page layouts, and record types as needed
  • Maintain system security through the configuration and assignment of Salesforce profiles, roles, permission sets, and role hierarchy configuration
  • Configured Sales Cloud Einstein for Sales, Account Management, and Business Development teams
  • Integrated Pardot with Salesforce Lightning for Marketing team
  • Create training documentation for multiple Salesforce business processes as a means of internal user guidance
  • Run and pull various reports of data from the internal time logging and project management system
  • Cleanse and analyze the data in .csv files before submitting the results to leadership, who then uses the report(s) to make informed business decisions
  • These reports typically revolve around resource utilization, labor costs, project invoices, revenue, margin, backlog, cash flow, etc.

Trainer

Amazon
Indianapolis, IN
12.2018 - 01.2020
  • Trained associates in various certified jobs to ensure safety and productivity requirements were fulfilled
  • Granted permissions to associates so that they could perform operations-directed jobs for specific processes
  • Led training and onboarding of ~500 associates in order to satisfy backlog
  • Created/updated training materials as needed so that associates received adequate training per policy standards
  • Ran and analyzed reports to confirm training compliance percentages were always above 95%
  • Ensured all staff training was up-to-date to efficiently use all person resources without obstruction to productivity plans
  • Resolved 20+ trouble tickets per week to keep operations running smoothly

Aerospace Medical Technician

United States Air Force
Colorado Springs, CO
02.2016 - 06.2018

Education

Bachelor of Science - Informatics

Indiana University - Purdue University Indianapolis
Indianapolis, IN
01.2021 - 12.2022

Salesforce Administrator Training -

Salesforce And Deloitte Pathfinder Program
05.2019 - 08.2019

Associate of Science - Informatics

Ivy Tech Community College
Indianapolis, IN
01.2019 - 12.2020

Skills

    Proficient in Microsoft Excel & Google Sheets

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Certification

Salesforce Certified Advanced Administrator

Timeline

Bachelor of Science - Informatics

Indiana University - Purdue University Indianapolis
01.2021 - 12.2022

Salesforce Administrator & Sales Operations Analyst

SpringML, Inc
01.2020 - Current

Salesforce Administrator Training -

Salesforce And Deloitte Pathfinder Program
05.2019 - 08.2019

Associate of Science - Informatics

Ivy Tech Community College
01.2019 - 12.2020

Trainer

Amazon
12.2018 - 01.2020

Aerospace Medical Technician

United States Air Force
02.2016 - 06.2018

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