Delila Villanueva
Del Rio,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Very Personable and dedicated customer service representative with extensive experience in industry. I am Solid team player with upbeat, positive attitude and proven skill in establishing well with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses so that custoemrs can come back and shop. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
HEB Grocery Store
Del Rio, TX
10.2017 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Del Rio High School
Del Rio Tx06-2016
Skills
- High-energy attitude
- Active listening
- Task prioritization
- Relationship building
- Decision-making
- Customer relations
- Customer education
- Hospitality and accommodation
- Creative problem solving
- Refunds processing
Custom
Very Fluent in English and Spanish
Timeline
Customer Service Representative
HEB Grocery Store
10.2017 - Current
High School Diploma -
Del Rio High School
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