Delilah Brooks
Chicago,IL
Summary
Developed effective communication and organizational skills in fast-paced logistics environment. Successfully managed complex schedules and coordinated team efforts to achieve operational goals. Looking to transition into new field, bringing focus on improving operational efficiency and fostering teamwork. Dynamic Dispatch Manager with Number years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatch Manager
Ashford Trucking Llc
07.2022 - Current
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Coordinated with sales and warehouse teams to ensure accurate order fulfillment.
- Maintained compliance with transportation regulations, avoiding costly fines and delays.
Bartender
France’s Cocktail Lounge
05.2020 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma - Academics
John Hope
5501 S. Lowe Street 06.2009
Skills
- Phone dispatch
- Customer communication
- Staff training and development
- Daily reports
- Order data entry
- Strong leadership
- Decision-making
- Customer service
- Effective communications
- Critical thinking
- Prioritizing calls
- Data entry
Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
Timeline
Dispatch Manager
Ashford Trucking Llc
07.2022 - Current
Bartender
France’s Cocktail Lounge
05.2020 - 05.2024
High School Diploma - Academics
John Hope
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
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