Delilah Chavira
Winter Haven,FL
Summary
Dynamic server with exceptional customer service skills, honed at Beef O'Brady's, where I consistently exceeded sales targets through effective upselling techniques. Known for memory retention and fostering repeat business by personalizing guest experiences. Proficient in cash handling and maintaining a professional appearance, contributing to a positive dining atmosphere.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Beef O'brady's 9 Mile Road
Wauchula, FL
12.2023 - 03.2026
- Assisted with menu recommendations and upselling to enhance guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Burger & Pancake House
Palmetto, FL
06.2021 - 12.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Education
High School Diploma -
New Hanover High School
Wilmington NCSkills
Exceptional customer service
Cash handling
Professional appearance
Memory retention
Customer service
Food running
Sales techniques
Suggestive selling
Item promotion
Food station setup
Food and beverage pairings
Timeline
Server
Beef O'brady's 9 Mile Road
12.2023 - 03.2026
Server
Burger & Pancake House
06.2021 - 12.2023
High School Diploma -
New Hanover High School