Delilah Estrada
Kyle,TX
Summary
Experienced auto loan professional with 8+ years in loan processing, underwriting, funding, and customer service. Skilled at handling high volumes accurately, analyzing financial data, ensuring compliance, and improving workflows. Known for mentoring team members and collaborating across departments to drive efficiency. Strong communicator with a track record of meeting goals and enhancing team performance.
Overview
9
9
years of professional experience
Work History
Funding Specialist
Caribou
03.2022 - Current
- Reviewed and processed multiple loan applications daily, ensuring accuracy, completeness, and compliance with internal standards.
- Verified and validated client documentation to support loan requests, resolving any discrepancies promptly.
- Collaborated with cross-functional teams to streamline the loan closing process and deliver a seamless customer experience.
- Prepared contract documentation for Quality Assurance review and final approval.
- Played a key role in onboarding and training new and returning team members, helping to maintain consistency and efficiency across the department.
Loan Processor
Caribou
07.2021 - 03.2022
- Reviewed and processed multiple loan applications daily, ensuring accuracy, completeness, and compliance with internal standards.
- Verified and validated client documentation to support loan requests, resolving any discrepancies promptly.
- Collaborated with cross-functional teams to streamline the loan closing process and deliver a seamless customer experience.
- Prepared contract documentation for Quality Assurance review and final approval.
- Played a key role in onboarding and training new and returning team members, helping to maintain consistency and efficiency across the department.
Loan Processor
RateGenius
10.2019 - 07.2021
- Reviewed and processed auto loan applications, ensuring accuracy, compliance, and timely submission for final approval.
- Performed quality control checks on loan packages and maintained regular communication with clients to provide status updates and address concerns.
- Analyzed applicants’ financial status, credit history, and supporting documentation to assess loan eligibility and risk levels.
- Assisted clients in gathering required documentation, including tax returns, bank statements, and employment verifications.
- Updated rate sheets across the lender network, supporting underwriting decisions with accurate financial data.
- Delivered high-quality customer service by providing accurate refinancing information and guiding clients through qualification requirements.
- Trained new hires on company policies, loan procedures, and customer service best practices.
- Supported the team by consistently meeting performance goals and assisting colleagues to ensure operational efficiency.
Underwriter
RateGenius
08.2018 - 10.2019
- Reviewed and processed auto loan applications, ensuring accuracy, compliance, and timely submission for final approval.
- Performed quality control checks on loan packages and maintained regular communication with clients to provide status updates and address concerns.
- Analyzed applicants’ financial status, credit history, and supporting documentation to assess loan eligibility and risk levels.
- Assisted clients in gathering required documentation, including tax returns, bank statements, and employment verifications.
- Updated rate sheets across the lender network, supporting underwriting decisions with accurate financial data.
- Delivered high-quality customer service by providing accurate refinancing information and guiding clients through qualification requirements.
- Trained new hires on company policies, loan procedures, and customer service best practices.
- Supported the team by consistently meeting performance goals and assisting colleagues to ensure operational efficiency.
Customer Service Representative
RateGenius
08.2016 - 08.2018
- Reviewed and processed auto loan applications, ensuring accuracy, compliance, and timely submission for final approval.
- Performed quality control checks on loan packages and maintained regular communication with clients to provide status updates and address concerns.
- Analyzed applicants’ financial status, credit history, and supporting documentation to assess loan eligibility and risk levels.
- Assisted clients in gathering required documentation, including tax returns, bank statements, and employment verifications.
- Updated rate sheets across the lender network, supporting underwriting decisions with accurate financial data.
- Delivered high-quality customer service by providing accurate refinancing information and guiding clients through qualification requirements.
- Trained new hires on company policies, loan procedures, and customer service best practices.
- Supported the team by consistently meeting performance goals and assisting colleagues to ensure operational efficiency.
Education
No Degree -
Austin Community College
Austin, TXDiploma - undefined
Lyndon B Johnson High School
Austin, TX05.2013
Skills
- Document review
- Attention to detail
- Teamwork and collaboration
- Dedicated work ethic
- Sound decision-making skills
Timeline
Funding Specialist
Caribou
03.2022 - Current
Loan Processor
Caribou
07.2021 - 03.2022
Loan Processor
RateGenius
10.2019 - 07.2021
Underwriter
RateGenius
08.2018 - 10.2019
Customer Service Representative
RateGenius
08.2016 - 08.2018
Diploma - undefined
Lyndon B Johnson High School
No Degree -
Austin Community College
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